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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location for visitingReliant Park! We were working long days at Reliant Park (which was just a short walk from the hotel) and the kitchen allowed us to prepare all our meals without going out, which gave us a chance to restup as well as save money.
good hotel a nice hotel near the location where we wanted to be
Close to Hwy 610, restaurants, and Reliant Stadium Overall, this was a good place to sleep. It was close to Hwy 610 and within walking distance to Reliant Stadium (which other than football had events going on during the summer time). It was located off of a business office area, so there weren't any strange happenings that we noticed. It is an "extended stay" so we did notice people who looked like they had been living here for awhile. There were restaurants within driving distance as well, so for the location, it was a goo... read more
Value for Money Though hotel was an older establishment, the rooms were clean and comfortable and the hotel quiet. What we got was value for the charge we paid.
Great price, location I have stayed here twice and it is not bad for the price. The street and parking lot can be a little noisy, but overall very secure. Front desk is helpful. Price can't be beat!
Great location if you have business in the Medical District or at Reliant Stadium. The front desk person was extremely friendly and nice. However, when we got to our room (this was a first for us) the room had not been made..as if someone had just vacated the place. Needless to say, we were not happy, but the nice clerk, was extremely apologetic and kept saying that the day staff assured her that all her rooms were clean. She upgraded us and we were very pleased with the room. I have to consider human error here. Also, no sh... read more
All the above
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your recent stay with us. Our goal is always to provide comfort and satisfaction for our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We are committed to making meaningful improvements moving forward, and we hope you will give us another chance to provide you with a more enjoyable visit. Sincerely, Hotel Management
The pictures on the website look great , in person ….. not so much . It smelled terrible on the floor we were put on . It seems to have flooded or something because it smelled like horrible mold and a porta potty combined plus they were ripping out carpet from the rooms all down the hall . There was pieces of ceiling all over the hallway carpet that they decided to start vacuuming at 9 pm right outside our door . The room was so meh . It looked nothing like the pictures . There was rust stains all over the refrigerator, the ... read more
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We regret that your visit did not meet the expectations set prior to arrival, and that aspects of the environment and service disrupted your comfort. We understand how disappointing it can be when surroundings, maintenance activity, and overall presentation affect a stay. Your comments regarding upkeep, noise, and guest interactions have been noted and are being reviewed to help guide continued attention and improvement. We also recognize the importan... read more
The room lacked any kitchen dishes. When asked for 2 days about the dishes we finally decided to move. The bathtub felt like it could fall through the floor at any given time.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience caused by the missing kitchen dishes and the delay in addressing your request. We are also concerned to hear about your experience with the bathtub and will have our maintenance team review this immediately. Your comments are valued and help us improve our services for future guests.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.