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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very old. It was very loud and I woke up several times.
Business response:
Dear Guest, We appreciate you taking the time to share your feedback with us. While we’re glad you were able to stay with us, we sincerely apologize for the disturbances you experienced and for the room not meeting your expectations. We strive to ensure that every guest feels valued and comfortable, and it’s disheartening to know that we’ve missed that mark. Your comments have been noted for review with our team, and we hope you will consider giving us another opportunity to deliver a more positive and enjoyable visit in the... read more
Buena ubicación, para estadías largas en caso de tratamientos médicos puede funcionar… no me gustó comodidad de la cama, desayuno dan café y un pan…. No es un desayuno! Buena atención de personal las instalaciones tiene impregnado mal olor en general ya sea por humo o algún ambiental que no se ha ventilado…
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re sorry to learn that certain aspects of your stay fell short of expectations. Your feedback regarding the comfort of the room and indoor freshness has been noted, and our team is reviewing these concerns to enhance the overall guest experience. We also regret that the breakfast options did not meet your expectations and appreciate your insight on this matter. On a positive note, we appreciate your kind remark about our attentive staff and convenient location. We h... read more
Staff was incompi
Business response:
Dear Guest, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
If you want even a decent hotel, do not stay here. The furniture was all ripped up. There was holes in the ceiling, stains on the floors. Hardly locking windows. Zero cutlery. Zero plates. Two microwaves one of which didn’t work. No doors on the closets. Terrible bedding. I’m usually not one to complain, but this needs a lot of work. Also the gym facilities was a storage closet with buckets of paint. Zero exercise equipment.
Business response:
Dear Brandon, We’re very sorry to hear that your stay fell far short of expectations. The issues you encountered with the room furnishings, appliances, and facilities do not reflect the standards we strive to maintain, and we sincerely apologize for the inconvenience and frustration this caused. Your feedback has been shared with the relevant teams to address these concerns and improve the overall guest experience. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. Sincerely, Ho... read more
Hasn't been cleaned or renovated since the 70s Ya'lll...this hotel is gross. The rooms look nothing like the pictures. I don't have high standards, I just want something that's clean, safe and under $100 a night, but this place looks like nothing has been fully cleaned or renovated since the 70s. The carpet was torn, stained and burned, the walls are scuffed and banged up, everything had kind of a grimy outdated feel. I was scared to touch anything, and literally kept my bag in the fridge as that was the only clean place I c... read more
Business response:
Dear Hilary, We’re truly sorry to hear that your visit did not meet expectations and that the condition of the room left such a poor impression. We understand how important it is to feel comfortable and at ease, and we regret that the upkeep and overall atmosphere did not reflect our usual standards. Your comments are being reviewed with our maintenance and housekeeping teams to prioritize overall cleanliness and presentation. We hope to have the opportunity to restore your confidence in us on a future visit. Sincerely, Hote... read more
room smell bad and cockaraches in the elevator
Business response:
Dear MANUEL, We’re very sorry to hear about the issues you encountered during your stay. Guest comfort and cleanliness are top priorities, and we regret that these concerns affected your visit. Your feedback has been shared with our team to address these matters and help improve the experience for future guests. We hope you will consider giving us another chance so we can provide a stay that better reflects the standards we aim to uphold. Sincerely, Hotel Management
DO NOT stay here. The pictures online are a false representation. The rooms are dirty with dust and bugs and old food. The furniture looks like it was found in the side of the road. Rips, stains and holes. My kids couldn’t use the pull out couch it was so nasty. The breakfast was a muffin and packet of oatmeal. I paid 273.00 for this garbage due to an event. I will never stay here again.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your recent stay. It’s concerning to hear that the condition of your room and furnishings fell short of expectations, and we understand how upsetting this must have been for you and your family. Your comments have been shared with our housekeeping and maintenance teams to address these issues and improve overall guest comfort. We value your feedback, as it helps us strengthen our commitment to quality, and we hope you will consider giv... read more
no breakfast just coffee
Ok if your trip is for nrg stadium evente and want a affordable hotel this is your hotel .. so close .. walkable… goos food options around.. No breakfast.. just coffe and bread if you wake up earely 😁
Business response:
Dear Jesus, Thank you for sharing your feedback with us. We are glad the location worked well for your visit and that nearby dining options were convenient. However, we apologize that our breakfast offering did not meet your expectations and regret any inconvenience this caused. Your comments help us identify areas where we can improve the guest experience, and we hope to have the opportunity to welcome you back in the future for a more satisfying stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.