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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The amenities they don’t have to keep guest occupied the coffee was always out of order nothing for guest to drink no food the washer & dryer don’t wash good 1 washer doesn’t work housekeeping don’t ask if you need towels or your trash taken out they don’t come & clean rooms the prices to high when it’s no good Amenities here
Business response:
Dear Guest, Thank you for choosing us. Our goal is to provide all of our guests with exceptional service and amenities; therefore, we regret that we did not meet all of your expectations in these areas. We understand your concerns regarding the service issues you mentioned and apologize for any confusion it may have caused. Our team is working to review this and ensure such concerns are handled with care. We value your feedback and will use it to improve, and look forward to welcoming you back again. Sincerely, Hotel Managem... read more
Hands down the WORST hotel experience of my life! No breakfast provided, other than mini pre-packaged muffins and a pouch of hot chocolate, not even hot water, no coffee. If you want to exchange towels, you need to bring your dirty towels to the front desk between 7 am and 7 pm. If you need toilet paper, you need to go to the front desk to get yourself. Dirty, smelly, terrible customer service. And there seemed to be several strange people living in the hotel, and a crowd always smoking outside the front door. NEVER again wi... read more
Business response:
Dear Guest, We apologize for not meeting your expectations regarding your recent stay at our hotel, especially with the breakfast selections and other amenities, including the coffee and hot water. We are particularly sorry for your disappointment regarding the housekeeping policy. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, please know these services are always available upon request for an additional fee, including linen exchange service at the front desk. In response t... read more
Lacking maintenance and taps and stuff does not properly shut. Water keeps dripping at night. And poor quality of stuff in room
Business response:
Dear Guest, We regret to learn that we fell short of providing the seamless stay you anticipated. Your feedback about the room setup has been taken seriously, and our team will look into the situation to ensure future guests do not face the same issue. Thank you for bringing this to our attention. We are grateful for your patience and hope to have another chance to welcome you back for a much smoother visit next time. Sincerely, Hotel Management
The room was never ready & the staff at the front desk is rude & unprofessional they canceled my reservation when I arrived to check in without a reason or accommodation
Business response:
Dear Guest, We regret to learn about your experience. What you described is not the level of hospitality we strive for, and it’s concerning to hear how your arrival process unfolded. Clear communication, timely check-in, and respectful interaction are our priorities, and we are sorry we fell short of this in your instance. We appreciate you bringing this to our attention so we can prevent this from happening again. Thank you for your patience. We hope to have a chance to accommodate you under better circumstances next time. ... read more
No coffee in room or at the grab and go breakfast. Only muffins - no hot water. or bowls for oatmeal. NO blow dryer in room. No hair conditioner. Very drab rooms- won’t stay here again
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret that your stay did not meet your expectations and that several aspects of your visit fell short of the quality we strive to maintain. Your observations regarding in-room amenities and breakfast offerings have been noted and will be reviewed with our team to identify areas for improvement. We understand your disappointment and sincerely apologize for the inconvenience. We hope you will consider giving us another opportunity to provide a more satisfactory sta... read more
Dirty room, poorly maintained property, no shampoo or body lotion, and the “to-go” breakfast wasn’t ready on time even after we asked—made us late. Would not stay again.
Business response:
Dear Guest, We regret to learn about your experience and apologize for any inconvenience caused. Our team works hard to ensure each stay is smooth and well-prepared, and your comments will be shared with the respective teams to strengthen our processes so that fellow guests do not face the same issue. Thank you for your patience. We hope to have another chance to accommodate you again, exceeding your expectations in every respect. Sincerely, Hotel Management
Room smelt like mold, water constantly dripping from shower, pool closed, gym closed, no breakfast, no coffee pot, no comforter on bed just 2 thin sheets. I pray i get a refund.
Business response:
Dear Guest, We’re sorry to hear your visit didn’t reflect the experience we strive to provide. Our goal is total guest satisfaction, and we will share your comments with the appropriate teams to ensure that fellow guests do not encounter the same issue. We also offer breakfast, and we regret any miscommunication regarding that. Overall, thank you for your patience. We hope to have another chance to accommodate you again under better circumstances. Sincerely, Hotel Management
Poor condition.
Business response:
Dear Guest, We’re sorry to learn your visit didn’t meet expectations. Your feedback is important to us as we continue to seek ways to improve the overall impression of our guests' stays. Thank you for bringing this to our attention. We are grateful for your patience and hope to accommodate you again. Sincerely, Hotel Management
The property required me to pay an additional fee at the property of $3.81, they claimed was for an upgrade which I did not ask for. The room was dirty with human hair on the floor, bathroom, tub and sink. Doors where coming loose on cabinets and no hangers in the closet and no doors on the closet. The curtain would not close together to block out the light from the parking lot. They have smoking table set up next to the front door that you must walk through to enter the property smelling of smoke. The fire alarm went off in... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you described and regret that your stay fell far short of expectations. The concerns you mentioned regarding the lack of upkeep and the overall condition of the property are not reflective of the level of comfort we strive to deliver. We also apologize for the disruption caused by the false fire alarm and ongoing construction. Your comments are being taken seriously and shared with our team for immediate corrective action. We sincerely regret the overall exp... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.