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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty and floor sticky. Tub and restroom not clean. Customer service was awful and the attitude was unsatisfactory. Couldn't get towels replaced and everything was questioned when we were just trying to get things cleaned or needed more towels.
Business response:
Dear Guest, We sincerely apologise for the issues you encountered during your stay. Your feedback is important, and we will share your concerns with the team to ensure improvements are made. We strive to provide excellent customer service and will address the concerns regarding cleanliness and communication. Hope to serve you with the best experience on your next visit.
Not clean - Bath towels from previous guest were still hanging on the door. Multiple rooms were under renovation and left dusts and dirts in the hallways. Poor maintenance - Hair dryer was broken. The room was dark. Safety issue - Homeless people were gathering at the bench located right next to the hotel man entrance inside the parking lot. I did not feel safe during my stay. Sad breakfast - it was just coffee machine and muffins grab to go. No dining area. No fruits, no yogurt, no waffle.
Business response:
Dear Guest, We sincerely apologize for the challenges you experienced during your recent stay with us. Ensuring our guests enjoy a comfortable, seamless visit is always our priority, and we are disappointed that we fell short of your expectations. While we understand that no explanation can change your experience, please know that we have shared your concerns with the relevant team to ensure that the areas you’ve highlighted receive the appropriate attention. We are committed to regaining your trust and hope to have the oppo... read more
Since this was a suite with a kitchen, I expected dishware and silverware. There was none. There was not even a coffee maker in the room. The "breakfast" that was to be included consisted of only packets of instant oatmeal and coffee...that was it. The shower toiletries included only a small bar of soap and a small bottle of shampoo. There was no conditioner. Disappointing.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations regarding the suite amenities and breakfast offerings. We understand how important it is to have basic kitchen items and toiletries for a comfortable visit, and we regret any inconvenience this may have caused. While certain inclusions may vary by location, your comments have been shared with our team to help improve service and better support our guests in the future. We appreciate your input and hope you wi... read more
Beware of this place! Filthy room and hallway, skimpy bedding, smelled like weed most of the time. Couldn’t wait to leave. Overall disgusting. Floor in the room was filthy. People above us were noisy all night.
Business response:
Dear Guest, We sincerely apologize for the deeply disappointing conditions you encountered during your stay. The issues you outlined regarding the cleanliness of the guestroom and hallways, and overall comfort, do not reflect the standards we aim to uphold. We are also sorry for the disturbance caused by late-night noise, as a restful environment is essential to a positive stay. Our front desk is available around the clock to assist with concerns such as this, and we are always willing to do what we can to improve a guest’s ... read more
Muy mal todo en este hotel.. desde que llegamos nos dijeron que teniamos que sacar el carro temprano el proximo dia pk habia partido en el estadio y que se rentaba aparte. El hotel huele muy feo y habia insectos y pelos en la cama.. todo horrible. El personal muy grosero
Business response:
Dear Guest, We apologise for the disappointing experience you had at our hotel. Your concerns regarding cleanliness, the unpleasant odour, and the service you received are taken seriously. We will address these issues with our team to ensure improvements moving forward. Thank you for your feedback.
Las habitaciones son muy diferentes a las fotos (no hay alfombra, las paredes son de un color diferente y pintura vieja y sucia; muebles rotos). En la aplicación dice que ofrece desayuno continental y lo único que hay es una máquina de café o te; un pan dulce o un sobre de avena (lo que alcances porque, aunque tienen un horario de 6 a 9:30, en realidad a las 8 ya solo hay cafe o te), le llaman crab´n go; o sea, no es desayuno y menos continental. No hay una sola silla o mesa. El aseo, aún cuando lo solicites, no lo hacen pue... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologise for the disappointing experience you had during your stay. It's clear that the hotel did not meet your expectations, and we regret the issues with the room, breakfast offerings, cleanliness, parking, and deposit policies. We understand your frustration, and your comments will be shared with the management team to address these concerns. We truly appreciate you bringing this to our attention and will work to improve for future guests.
Needs more cleaning and deodorizers
Business response:
Dear Guest, Thank you for taking a moment to share your feedback with us. We understand how important a fresh, well-maintained environment is to a comfortable stay, and we appreciate you bringing this to our attention. Your observation has been noted and will be reviewed with our housekeeping team as part of our ongoing efforts to uphold our standards and enhance the experience we provide. Maintaining a welcoming atmosphere remains a priority for us, and comments like yours help guide those efforts. We hope you will consider... read more
Clean room, staff was helpful. Property is old, under renovation inside so was dusty and bit noisy during the day. Breakfast is non-existent.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. It’s great to hear that you enjoyed a clean room and appreciate your kind words about the team. However, we understand the daytime disruption from ongoing improvements, and the limited morning offerings made things less smooth. We’re sorry for the inconvenience, and we’ll address them with the appropriate teams to make the necessary improvements. Your comments are valued, and we hope your next visit feels more comfortable once the updates a... read more
I would leave a zero Hello, My stay was from 09/03-09/10. However we had to leave a day early due to the condition. We are from the San Antonio area and my wife is a cancer patient receiving treatment in Houston. Upon our arrival our first room smelled terrible. We thought the room may have just been musty from non use. Unfortunately my wife was in treatment the next day and when I requested a room change I was told it was too late In the day so we had to spend another night in the room. We eventually changed to another room... read more
Business response:
Dear Guest, Thank you for taking the time to share such a detailed account of your stay. We are deeply sorry that the condition of the accommodation and the challenges you encountered added stress during an already difficult period for your family. While room availability can sometimes limit immediate relocation, we regret that this impacted your comfort and peace of mind. Your observations regarding the environment and amenities have been shared with our teams, as we remain committed to meaningful improvements. We sincerely... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.