Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister

Business response:

Miguel, thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was enjoyable, but we are sorry for not meeting all of your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Shalanda, thank you for choosing to stay at Extended Stay America and for sharing your experience. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the service provided by our courteous associates. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Natasha, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Russ, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. Having said that, we're sorry our hotel did not meet your expectations. We agree there are areas of the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to sta... read more

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and were impressed with most aspects of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Rachel, thank you for choosing Extended Stay America and taking time to share your experience. We are delighted to read you were impressed with the spaciousness of your room and the outstanding service provided by the Front Desk. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Alex, thank you for your 4-star review. We are glad that your stay with us was an enjoyable one and that we were able to meet your expectations at a great price. Thank you for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Erica, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management