Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister

Business response:

Mario, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Emiliano, we are delighted to read that you had such an enjoyable stay at Extended Stay America. It is nice to know you were impressed with the warmth showed by our associates on arrival and had a great time with us. Thank you for your kind comments, and we hope you give us the opportunity to serve you again. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your experience at Extended Stay America. We are thrilled to know you enjoyed the spaciousness of your room and had an excellent stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Christopher, thanks for being our guest. Although you had a pleasant stay, we apologize for the inconvenience you had in your room. The HVAC unit of your room is being inspected and rectified by our maintenance team. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Mana... read more

Business response:

James, thanks for taking the time to share your review online. We are delighted to read you had a great stay at Extended Stay America and that our offerings were to your satisfaction. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Tanya, thank you for choosing Extended Stay America. We are glad to know you loved our perfect location close to many places and that you felt as your home. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management