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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was good except I was in a room the first night and the trash had not been taken out and there were no towels in the bathroom and I didn't get get any until 1 am. The air was also not working properly. I was finally moved to another room the next night.
Business response:
Christopher, thanks for being our guest. Although you had a pleasant stay, we apologize for the inconvenience you had in your room. The HVAC unit of your room is being inspected and rectified by our maintenance team. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Mana... read more
Only complaint is no trash cans were available in the room.
Business response:
James, thanks for taking the time to share your review online. We are delighted to read you had a great stay at Extended Stay America and that our offerings were to your satisfaction. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
I love it
Business response:
Thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
!?!?!????????? Nice location near stores, for shopping, and much more like a home away from home. They need a new manager at the location. Check your room before you move in for cleanliness...
Business response:
Tanya, thank you for choosing Extended Stay America. We are glad to know you loved our perfect location close to many places and that you felt as your home. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management
Business response:
Luis, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
We are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
They won my heart Amazing
Business response:
Autium, thank you for your 5-star review. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
I saw a cockroach in the bathroom,
Business response:
Thank you for staying at Extended Stay America. We are glad to know overall you had a nice time with us, but we are sorry for the roach in your room. We have shared your feedback with the concerned team. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.4 star rating with 777 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.