Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister

Business response:

Gilbert, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry for the inconvenience you experienced with our front desk service. It is never our intention to let you down, so we have discussed it with our team members to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Miguel, thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was enjoyable, but we are sorry for not meeting all of your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Shalanda, thank you for choosing to stay at Extended Stay America and for sharing your experience. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the service provided by our courteous associates. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Natasha, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Russ, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. Having said that, we're sorry our hotel did not meet your expectations. We agree there are areas of the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to sta... read more