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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn’t ask for more Great service from the overnight front desk staff. Did not expect such a spacious and clean room. Will be returning again.
Business response:
Thanks for the wonderful review of Extended Stay America. We are thrilled to read about your fantastic stay and how much you enjoyed your spacious room as well as our top-notch service We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thanks again, we look forward to welcoming you back on your next trip. Sincerely, Hotel Management
Bad Co-workers The rooms are laid out very nice. Upon checking in, the front desk clerk was very nice , however other staff had informed her that all rooms were clean and she put myself and another person into rooms but when we checked both rooms had never been cleaned, like all day. I was tired and disappointed that I had to go back down stairs to get another room. I feel bad for the clerk as it was not her fault. The other I entered smelled bad until I turned on the AC. Hollister rd was being worked on and soon to close so... read more
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Okay
Business response:
Gilbert, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
It was okay...
Business response:
Thank you for staying with us. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Pleasantly happy The construction on Hwy made it difficult to get location but I feel stay was very relaxing and comfortable 😊
Business response:
Thanks for being our guest at Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
It's a ok hotel The room was ok..but when I go to check in. Lady at the service desk gave me a key to a room that someone was in..lol
Business response:
Thank you for your feedback. We are sorry for the inconvenience you experienced with our front desk service. It is never our intention to let you down, so we have discussed it with our team members to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Mehhhhh No ice machine available, vending machines out of service, no blankets on one of our beds, breakfast was a joke granola bars and bad coffee.
Business response:
Miguel, thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was enjoyable, but we are sorry for not meeting all of your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Good Times It was very pleasant they made us feel welcome even though we didn’t catch breakfast.
Business response:
Shalanda, thank you for choosing to stay at Extended Stay America and for sharing your experience. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the service provided by our courteous associates. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 750 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.