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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty nice, great staff Not the greatest quality but great staff and I'd reconmed it, wish they had free conditioner XD water not the best filtered but drinkable and room is clean
Business response:
Thank you so much for posting a review of our hotel. Please accept our most sincere apologies for not offering any free conditioner to you. I truly appreciate your comments regarding our great staff and the cleanliness of our hotel. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
overall good experience my only two complaints are that the beds were not comfortable enough and the mattress was too light and there were no to go cups for my coffee in the room
Great Room out of the Way Great room and set up with a semi-separate kitchen, bar stools, a stove and oven, microwave, fridge, and work area. Clean and well maintained. Front desk help was great!
Great Service and Hotel Desk staff have great attitudes toward everyone entering this place and they try extra hard to be helpful. Rooms are large, nice and ready to go. This was my first stay, but I've already set another stay for business in this area.
Alright long term stay The people were great. The location is nice. They took a run down hotel, cleaned up the common places, put in a great staff, and went on from there. This place is not that bad, but its a true 2.5 star hotel. I enjoyed my stay and would go back. Just don't have unrealistic high expectations. Staff was great!
Business response:
I appreciate you taking the time to write such a good review. I am glad to read that you were pleased with the staff. Your comments were reviewed by the staff, and we will work hard to make improvements to the appearance of the hotel, to make sure your experience is not repeat. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Good value to quality ratio For the money I paid with the discount through Expedia, it was worth it. However, the Hotel has to update some furniture and bathroom items. The people in the from desk were very nice.
great stay staff was great and room was clean
Great Location I stay at this hotel whenever I am in Houston on Business. It has a convenient location close to major highways and excellent restaurants right across the freeway. I usually never have issues here but this last trip there was a problem with the toilet draining slow that it took them a day to address. They could not find a plunger and there was a Target and a WalMart right across the street. I travel with my own food so I cannot vouch for their breakfast, but it looks like to they put up a respectable effort.
Business response:
I have received a copy of your review, and wanted to take a moment to personally respond. Thank you for your comments about our location and the new grab and go breakfast. I am sorry to hear that it took us a day to address your issue with the toilet during your last trip. As this hotel manager, I can assure you that this will not happen again. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotel location in the future.
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 750 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.