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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I found blood on my sheets and a roach in my room. I have a video of both. At check in there was no one attending the front desk. When attempting to resolve the issue with the roaches, the manager couldn’t be find for two hours.
Business response:
Dear Christopher, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another... read more
The staff was very friendly and helpful when needed. The room had roaches pretty bad and the hallway and room smelled bad.
Business response:
Dear Jessica, Thank you for choosing us. We are sad about not meeting your expectations of a clean and comfortable place. Our rooms are treated regularly and deep cleaned as a precaution. Please allow us to discuss this with our housekeeping and pest control team to review, take action, and ensure they never repeat. Please accept our apologies for the frustrations this caused you, and considering our friendly staff, allow us another chance to change your experience.Sincerely, Hotel Management
Roaches in our room. Management would not compensate us for the room.
Business response:
Dear Ken, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. Still, we will inspect your room professionally and treat it as a precaution. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our a... read more
Bad smell since you arrive, the rooms with terrible carpet no wifi working in rooms, never came to clean room. Really bad expirience
Business response:
Dear Marco, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We sincerely apologize for the difficulties you encountered with the internet connectivity in your guest room. We regret we were not able to resolve the issue while you were here. We hope you will return on your next v... read more
The first night we were there the lights went out around 6ish . The lights came back on around 3ish that morning. So we were super Hot until then. Bugs came out in the kitchen area once they sensed the lights were out😡 The elevator smelled like raid Everybody! Nobody could access the pool because something had to be done to it on Monday 😤 and we left that Sunday evening. The pillows were flat,sheets were stained,It was just pitiful. Its just somewhere to lay your head. The staff was really friendly though. So i didn't take... read more
Business response:
Dear Kimberly, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your comments are vital for growth, and we need and use them to improve. Our housekeeping and management team is looking into the matter and will take the necessary steps further. We understand your disappointment of not being able to use the pool. Please consider giving us another chance on your next visit so we can provide you with a much-im... read more
Hotel sucio y lleno de cucarachas Hotel sucio e infestado de cucarachas, pésimo servicio del personal en el lobby, tuve que cancelar mi estancia y buscar otro hotel no lo recomiendo para nada
Business response:
We are sorry you encountered pest control issues during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of a problem. We sincerely apologize for not being attentive during your recent stay. We have shared your feedback with the respective team heads and will use this as a training opportunity to improve our service delivery. Thank you for your feedback. Please come back and stay with us again. Sincerely, Hotel Management
I was very disappointed that in my 2 night stay there was no housekeeping and there was alot of roaches. I used this hotel prior and it was nothing like this time. :(
Business response:
Claudia, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 750 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.