This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was nasty, smells horrible, can’t sleep so we decided to leave early morning, we rented for 2 nights and used only hours. Worst experience ever
Business response:
Dear Dago, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future... read more
The phones and wifi didn’t work and it took hours before someone showed up to the front desk but still provided no assistance
Business response:
Dear Aja, Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced with the phones and Wi-Fi during your stay. Our team strives to promptly address any difficulties our guests may face, and we regret if there was any delay in resolving them to your satisfaction. Please know that we take your feedback seriously and will work diligently to ensure such instances are not repeated. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back... read more
I found blood on my sheets and a roach in my room. I have a video of both. At check in there was no one attending the front desk. When attempting to resolve the issue with the roaches, the manager couldn’t be find for two hours.
Business response:
Dear Christopher, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another... read more
The staff was very friendly and helpful when needed. The room had roaches pretty bad and the hallway and room smelled bad.
Business response:
Dear Jessica, Thank you for choosing us. We are sad about not meeting your expectations of a clean and comfortable place. Our rooms are treated regularly and deep cleaned as a precaution. Please allow us to discuss this with our housekeeping and pest control team to review, take action, and ensure they never repeat. Please accept our apologies for the frustrations this caused you, and considering our friendly staff, allow us another chance to change your experience.Sincerely, Hotel Management
Roaches in our room. Management would not compensate us for the room.
Business response:
Dear Ken, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. Still, we will inspect your room professionally and treat it as a precaution. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our a... read more
Bad smell since you arrive, the rooms with terrible carpet no wifi working in rooms, never came to clean room. Really bad expirience
Business response:
Dear Marco, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We sincerely apologize for the difficulties you encountered with the internet connectivity in your guest room. We regret we were not able to resolve the issue while you were here. We hope you will return on your next v... read more
The first night we were there the lights went out around 6ish . The lights came back on around 3ish that morning. So we were super Hot until then. Bugs came out in the kitchen area once they sensed the lights were out😡 The elevator smelled like raid Everybody! Nobody could access the pool because something had to be done to it on Monday 😤 and we left that Sunday evening. The pillows were flat,sheets were stained,It was just pitiful. Its just somewhere to lay your head. The staff was really friendly though. So i didn't take... read more
Business response:
Dear Kimberly, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your comments are vital for growth, and we need and use them to improve. Our housekeeping and management team is looking into the matter and will take the necessary steps further. We understand your disappointment of not being able to use the pool. Please consider giving us another chance on your next visit so we can provide you with a much-im... read more
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 770 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.