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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meet my needs overall. Very friendly and accommodating staff. Kitchen was a bit sparse--one fork, spoon, knife, and no baking pans. There were no extra supplies provided, e.g., coffee, TP, paper towels, etc. Staff was eager to please when I asked for the needed items. Hallway A/Cs emitted an odor of cigarette smoke, but the room odor was fine. If the hotel staff had taken a more active approach to insure that my six-day stay met all of my needs, then I would have rated it a bit higher. Still a solid "4." :)
Extended Stay Deluxe Northwest Houston One of the nicer extended stay hotels I've stayed in - front desk staff is friendly and Sal at check in was very welcoming, even at 9pm. Room was a little worn but comfortable and had all the amenities you'd expect. Breakfast was light and simple but definitely a welcome inclusion. Great location across from a large retail shopping area with lots of food options.
Great value, great service The staff at this location were excellent - friendly, efficient, professional. Felt right at home for the short stay we had. After three days we were converts to Extended Stay hotels. Had all the amenities we needed plus free parking and quick access to highways. Several shopping centers are within a 5 min drive. Immaculate rooms including bathroom and kitchen. Since we're sticklers for cleaniiness, we paid particular attention to these two. Staff made it all homey. Keep up the great work!
Good hotel worth the money! Room was comfortable and nicely furnished. Good facilities, workout room. Nice continential breakfast.
Good Stay This place is a good place to stay for families. It had all the ameneties it listed. The fully equip kitchen was very handy and made it were we didn't have to eat out all day everyday. The staff was very friendly and helpful. Didn't like the fact that you have to pay for clean up service. The only incident we had was that one of the doors was broken and since we checked in late we were told that nothing could be done until morning. outside of that, it was a good stay.
Fleas & roaches. No cooking equipment available. No chairs available to eat at the table.
Business response:
Dear Darciea,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please know that we take cleanliness and comfort seriously, and your comments have been noted for further review. We strive to provide an enjoyable experience for all our guests and appreciate your input as we work toward continuous improvement.Sincerely,Hotel Management
Roaches! Don’t go here
Business response:
Dear Porsha, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee that there are no future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We have instructed our team to double-c... read more
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 750 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.