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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fleas & roaches. No cooking equipment available. No chairs available to eat at the table.
Business response:
Dear Darciea,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please know that we take cleanliness and comfort seriously, and your comments have been noted for further review. We strive to provide an enjoyable experience for all our guests and appreciate your input as we work toward continuous improvement.Sincerely,Hotel Management
Roaches! Don’t go here
Business response:
Dear Porsha, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee that there are no future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We have instructed our team to double-c... read more
There no room available and i called about my money back and u all didn't pick up the phone at all
Business response:
Dear John, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Toilets didn’t work. No hot water. No pool operational. No wifi and the roof was leaking No bfast. And it smelled really bad. Very unhygienic and unsafe. Horrible experience do not go!!!
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 770 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.