Extended Stay America - Houston - Sugar Land

Business response:

Dear Jose,Thank you for sharing your thoughts about your visit. We regret that aspects of your experience did not meet expectations. Ensuring guests feel valued and supported during their stay is always a priority, and we will share your feedback with our team. Your feedback is truly appreciated as it helps us identify areas for improvement. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Corey, Thank you for choosing Extended Stay America to visit our city. We are pleased our associates cared for you and that you had a good stay enjoying our location near the freeway. However, we are sorry for the door issue you mentioned and will address it soon. It was our pleasure hosting you, and we hope to do so again on your next visit to the city.Sincerely,Hotel Management 

Business response:

Dear Charlene, Thank you for sharing your feedback. We are happy you had a pleasant stay, and our staff made a positive impression during your visit. We take great pride in providing exceptional service, and your kind words will be shared with the team. To continually improve and surpass expectations, we welcome your specific thoughts on what could enhance your overall experience. Thank you again for staying with us, and we hope to welcome you back in the future.Sincerely,Hotel Management