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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed sheets Bed only had bottom sheet and blanket
Business response:
Dear David, Thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement, and we hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management
Thas good
Business response:
Dear Daniel, We are delighted to see you had a fantastic experience with us at Extended Stay America. It is our priority to ensure a seamless stay for every guest, and we cannot thank you enough for the generous rating. We hope to welcome you back soon for another fulfilling visit.Sincerely,Hotel Management
It was quiet and clean
It was quiet and clean and relaxing and close to alot of restaurants
Business response:
Dear Troy, Thank you for writing such a wonderful review of our hotel! We especially appreciate your kind remarks about our convenient location close to various restaurants and shopping. We receive many great compliments about our location, so we are glad this contributed to making your stay perfect for your time in the city. All of us at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely,Hotel Management
Small queen size bed, not comfortable, just one chair in the room , no slippers .
Business response:
Dear Sean, Thank you for staying with us and for sharing your review. It is glad that you had a pleasant stay, but we are sorry you encountered any service issues from our associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing outstanding experiences for every guest.Sincerely,Hotel Management
It was quiet and clean and relaxing
It was good. First of the all, the elevator was out, luckily I was only on the 2nd floor so it wasn’t too much of an inconvenience. Check in and check was good, friendly staff.. But, I will point out, I was in Room 215 and I saw a few cockroaches. Luckily I didn’t have any food with me or else I’m sure more would of popped up. So, in the future that can’t happen. Hoping the manager sees this so there can be some corrective action!
Business response:
Dear Ricardo, We are delighted you chose to stay with us at Extended Stay America. We appreciate your comments and are happy you enjoyed your time with us. We regret any inconvenience with the cleanliness of your suite, and we have noted your feedback. Also, we regret the elevator issues during your time with us. Our maintenance team is already at work to fix the same. Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.