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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff at this location is awesome, I always feel welcomed.
Business response:
Dear Rachel, Thank you for your outstanding review. We are glad that everything went well during your stay, and that made for a memorable experience. We will surely pass your compliment to our staff for their outstanding work. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
The staff are great and friendly. I didn’t have money to buy water and the lady that checked me in gave me her own water. There’s a women that does the over nights pleasantly thick was great and very kind and happy to be around.
Business response:
Dear JoAnn, Thank you for being our guest and mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. We look forward to having you as our guest again whenever your travels bring you back to the city.Sincerely,Hotel Management
It was quiet and clean there is a lot of food and restaurants in the area and shopping
Staff was amazing, definitely will stay again.
Business response:
Dear Jackiee, We are pleased you chose Extended Stay America for your recent visit to Sugar Land. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management
Looks good in pictures and online. Needs updating/renovations. Furniture old and scarred. Staff were absolutely wonderful
It was very quiet and clean and it is definitely close to a lot of restaurants and fast food places and it's easy to get to
Business response:
Dear Troy, Thank you for staying with us and writing such a complimentary review. We especially appreciate your kind remarks about our convenient location close to various restaurants and shopping. We receive many great compliments about our site, so we are glad this contributed to making your stay perfect for your time in Sugar Land. We understand that clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. We hope you choose Extended Stay America any time ... read more
Quiet and clean and it is close to a lot of restaurants and fast food
Not clean Trust the reviews, it is NOT clean. Had to call for clean sheets because there was long and short hair on the blankets and on the fitted sheets. Hair in the shower and toilet!
Business response:
Dear Elizabeth, We appreciate you reviewing your recent stay with us. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will address this issue appropriately. Thank you again for your feedback. We hope you will return on your next visit to the area so we can show you our commitment to providing outstanding services. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.