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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK for the price - but nothing more. This is my second time staying at this property. You get what you pay for! The room is in terrible condition, there was hair in the sink and bathtub. No daily maid service but I can request fresh towels. During my stay, the front desk system went down and they had to post sign at the front to ask guests to contact their vendor (such as Hotels.com, etc.). That's bad if I was not able to check in during the holidays. Once again, this is no ritz Carlton so I can't complain too much. However,... read more
Business response:
Ricky, thank you for returning back to our hotel. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double-check each room prior to occupancy by the next guest. On a positive note, we are pleased you liked our associates. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I like the room set up and how open it is! I dont like being on the second floor! I have kids and i am being complained on for the stomping... No biggie tho... Next time i will request the first floor!
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We look forward to welcoming you again soon at Extended Stay America. Sincerely, Hotel Management
Hotel was convenient and front desk peraon was nice. However it did not feel safe. Someone sleeping by back door. First floor reeked of marijuana. Bathroom had missing tiles. You get what u oay for.
Business response:
Thank you for your review. We are sorry for the issues you encountered in your initial suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. However, we are glad you liked our convenient location and friendly front desk staff. We do hope you will stay with us another time so we can provide you with a satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,346 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.