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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok until the guest above me made it seem as it was an elephant walking across that room, waking me up at 1,2, 3 am. Or the lady screaming down the hall how she is a paying customer! Otherwise staff was nice to me. There is not any beverages or breakfast at all. But otherwise it was ok. The room was decent, I threw away the beverage that someone left in the room before me, but it seemed as it was more of a employees rather than a guest cause the rest of the room/ kitchen bathroom was tidy.
Business response:
Lisa, thank you for sharing your evaluation with us. Although you liked our courteous associates and had an overall satisfactory stay, we are sorry for the noise issue. We wish we had an opportunity to address this and make your experience a relaxing one. We hope you will reselect us on your next trip to our area. Sincerely, Hotel Management
En general la estancia estuvo bien, solo faltó un poco de limpieza en el baño. Y también lo que no me parece es que tengas que pagar por el internet, por hora, día o mes. Pero por lo demás estuvo bien el hotel
Business response:
Michelle, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay. However, we are sorry for the cleanliness issues you encountered in your bathroom. Your feedback will be shared with our housekeeping team so that they are more diligent going forward. Moreover, we will share your concerns regarding the internet connectivity with our maintenance team for review and action. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Feels like a small apartment. Great shower with nice pressure and good heat. Comfortable bed.
Business response:
Thank you for your excellent rating and for sharing your experience with us. It was a pleasure to know you had enjoyed the comforts of your suite that led to a rejuvenating stay. We appreciate your comments and look forward to seeing you at Extended Stay America. Sincerely, Hotel Management
Liked the whole lay out because it was right off the high way an right on plenty of stores and food spots in the area
Business response:
Thank you for reviewing Extended Stay America and rating your experience so highly. We are thrilled to know you had an excellent stay and that our convenient location worked out well for you. On behalf of everyone, we invite you to revisit us soon. Sincerely, Hotel Management
The staff is very helpful and accommodating...everyone here is very helpful...thank you for making it a great stay..
Business response:
Saad, thank you for your wonderful comments of Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. Your compliments will surely be shared with our team, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Needs more lighting. Room not bright enough that is my only complaint
Business response:
Jackie, thank you for choosing Extended Stay America. We appreciate your perfect rating and are glad you had an overall great stay. However, we regret if you had any inconvenience. We value your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Belinda, it was wonderful to see you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. Your kind rating is appreciated, and we look forward to hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,764 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.