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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Comfort It was a nice stay except at the end the door broke off the hindge.
Business response:
Rocio, thank you for staying at Extended Stay America. We are glad to read you had a pleasant time here. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Eh Good price, but kinda dirty
Business response:
Matthew, thank you for your feedback. We are happy you found us to be of a good value. However, we are sorry for the cleanliness issue you encountered. We will certainly share your feedback with my housekeeping team to take corrective actions. We look forward to welcoming you back soon. Sincerely, Hotel Management
Need TLC For the price it wasn't so bad. Needs to be fumigated and some repairs.
Business response:
Wendell, thank you for staying with us. Although you liked our affordable rates, we are sorry for not meeting some of your expectations with our facilities. We have shared your feedback with the concerned team to take corrective actions. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Short changed We reserved two double beds we got one bed and pull out couch and no reduced rates for reducing accommodation...
Business response:
Ronnie, thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Overall Okay
Business response:
Bobby, thanks for sharing your review of your visit to Extended Stay America. We are delighted to know had a great stay and that our offerings were to your satisfaction. It was a pleasure to have you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
This location paled in comparison to the one in Webster. It was old and run down. There was a huge crack in the bathroom sink and the refrigerator had rust on the inside of the door. The room door was hard to open and close. There were no amenities available. I was very disappointed .
Business response:
Thank you for being our guest. Although you liked our location, we are sorry for all the inconvenience you had here. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Hotel staff was very friendly and helpful.. My reservations got messed up and they were able to fix the problem and made the stay extremely comfortable.. The rooms were nice and clean... Only complaint is the AC could have cooled better..
Business response:
Thank you for the five-star rating of Extended Stay America. We are thrilled you enjoyed your stay, found your suite comfortable and were impressed by our friendly and professional staff. We value your feedback and look forward to seeing you in the near future! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,312 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.