Extended Stay America - Houston - Sugar Land

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had an overall comfortable stay and liked your room. However, we are sorry for the odor issue you experienced at our hotel. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Maurice and JC for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for choosing Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with the great service delivered by Felicia. We will be sure to share your kind compliments with her. Thank you again for your review. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Chyanne, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Thanks once more for being our guest at Extended Stay America, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Kaylynn, thank you for being our guest. We are sorry for the insects you saw. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management