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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Maria, we appreciate you being our guest. We want all of our guests to enjoy their trip, so we apologize if any inconvenience experienced. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Nice service but run down. The smell of old smoke is dreadful!!!
Business response:
Thank you for sharing your feedback. We apologize for the smell of smoke you encountered while being here. We work hard to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
When I got there to check in the room number and keys and I went to the room somebody was there in that room, I came back down and got a different room number It was good and I came back down cause she did not give me the WIFI information she left her desk. I did not know where she was at and waited 5mins till she came back and another resident gave me the information.
Business response:
Stephanie, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Business response:
Thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management
Business response:
lonnie, we appreciate you taking the time to share your wonderful rating. It’s our pleasure knowing you had an amazing stay. Thank you for choosing us, and we look forward to welcoming you back at Extended Stay America. Sincerely, General Manager
Awesome Was a great stay and price
Business response:
Les, thank you for your wonderful review of Extended Stay America - Houston - Sugar Land. We are thrilled to read you had a great experience with us and that you loved our affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Excellent. Clean. Friendly staff. Stayed for one day for a business trip and very satisfied in overall experienced
Business response:
Jovita, thank you for the nice review of Extended Stay America -Houston - Sugar Land. We are delighted to read you liked our well-kept property and courteous service. We appreciate your business and look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Achim, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Decent hotel, smelled funky Things were unappealing from the moment I arrived. I checked in around 9 in the evening and arrived to an empty front desk. I waited for longer than 10 min waiting for someone to come and called the hotel thinking someone would show up after hearing the phone 4 different times. The security guard came in as his shift was starting and after minutes went to look for the front desk worker. I think by the time He arrived I was close to the fifteen min mark. His name was Kabien. After walking into a ro... read more
Business response:
Thank you for sharing your review. I am sorry for the inconvenience you experienced at the time of check-in and with the cleanliness of your room. This is not the type of service we are known for, so I have shared your feedback with my front desk and housekeeping team to we are providing an impeccable customer service. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,765 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.