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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best at Extended Stay Breakfast was not a full breakfast. There was oatmeal, coffee, tea, water, donuts. No fruit was avalible.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that our grab-and-go breakfast didn't meet your standards. As this hotel’s manager, I can assure you that I have spoken with the staff to make sure they explain that our breakfast is grab-and-go to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
nice hotel located near lots of things to do like shopping eating, musuem, and quick access to the freeway
good i love it way better the other one
Great Location I cannot say enough about how wonderful the staff at this hotel was to us. They went out of their way, they checked on us and did everything they could to make us as comfortable as possible.
I've had better days Josh the front desk gentleman was excellent! Nothing bad to say to him. I made my reservation on hotels.com literally from the parking lot. Josh greeted us as we walked in. Great! There was a hold up on the reservation that took a few 10 min for josh to see in the system the reservation I had just made but I guess what was out of his hands. I wish there was a more immediate update so that there was waiting. The room smelled like a stale funny. I got the studio queen. It could have been the empty refriger... read more
Business response:
Thank you for your recent review of your stay. I appreciate your kind comments regarding our staff; however, I sincerely apologize for the inconveniences you experienced. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Work I personally enjoyed my stay here. It isn't the nicest hotel I've ever been too but I didn't have high expectations coming into it considering it's 2 star rating. I feel like I got what I paid for. The only complaint I could have is the location. It is located right next to a major highway and the sound from the cars is pretty annoying in the morning.
Nice room but weak Internet signal. Stayed in studio room with two beds. Room was Liu me an overall, pretty clean. Their breakfast is not much of a breakfast which included coffee, some fruit, granola bars & pre-packaged muffins. Our biggest problem was the poor internet signal till we had to go to the lobby where it was accessible, for the most part.
Business response:
Thank you for the feedback about your stay with us. We appreciate your comments concerning room cleanliness; however, I apologize that our amenities were not to your satisfaction. To uphold our company’s high standards, I will be looking into the Internet issue to ensure it is functioning properly. Still, I am glad you had a good stay overall. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,765 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.