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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
one night stay Stay was good I was there for one night.Overall the room was clean the grab and go breakfast was ok just wish the room was more cozy.
Business response:
Thank you so much for posting a review of our property. We appreciate you letting us know that our grab-and-go breakfast was not to your satisfaction. Still, I’m so pleased to hear that you had a good stay with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Family trip Hotel was clean and nice. The manager was very helpful. It was pictured as described.
great stay Staff was very friendly and helpful with accommodations.
Needs to be updated Didn't have a sofa sleeper like it stated when I booked it and room looked outdated and bed not comfortable at all with two small pillows
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay was not up to your liking. Please note that not all rooms come with a sofa sleeper and our hotel is currently going through renovations, which includes new bedding. I really appreciate you bringing this to our attention . We hope that you will give us the opportunity to provide you with a better stay next time you are in the area.
So-so for to much dough-dough The hotel was ok. The appliances were old, the remote and the phone were both beat up. The "grab-and-go" breakfast was lame. The bed was comfy but the covers were too light for my taste. Seems a little overpriced for what you get, but then again aren't most hotels?
Business response:
Thank you for your recent review of your stay. I apologize for the condition of the appliances and the grab and go breakfast not meeting expectations. We are working on getting the appliances and the phones updated. Again, I want to thank you for providing us with your feedback. I do hope that you will return to our hotel,or any other Extended Stay Hotels in the future.
Easy access location The hotel was under renovation so the hallway reeked of petroleum/new carpet smell. The room did not have too much of a smell but the window opened, which is always nice. It was a perfect location for me and I did not hear the traffic at all.
Great Location OK Hotel The hotel is aging and had not been maintained very well. It was clean enough and was fine for a one night stay. It was a great location as far as being close to restaurants. I was very unhappy that the front desk refused to print me a receipt because I booked online.
Business response:
Thank you for taking out the time to post a review of your stay with us. We appreciate your comments about our cleanliness and convenient location; however, we do apologize that you found our hotel to be ill-maintained. Please know that we are scheduled for an upcoming renovation to update our hotel. As well, I truly regret to read that my front desk staff would not print your receipt. I will be working with my staff on providing more accommodating service in the future. Thank you very much for sharing your experience with u... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.