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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice
It was ok. The room was kind of run-down, had a little smell. I didn’t see a roach until my last night, but it does give roach motel.
Business response:
Dear Jessica,We sincerely apologize for the issues you encountered during your stay. It's concerning to hear that the room did not meet your expectations and that the cleanliness was not up to standard. We understand how disappointing it can be when your experience doesn't align with your expectations. Your comfort and satisfaction are of utmost importance to us, and we will certainly address it with our team to ensure this does not happen again. Thank you again for your feedback, as it helps us improve the experience for al... read more
Easy check in
Business response:
Dear Alexis,Thank you for taking the time to review your stay at Extended Stay America. We’re thrilled to hear that your check-in process was smooth and efficient. We strive to make every part of your stay as convenient as possible, starting with a seamless arrival. It’s wonderful to know we met your expectations from the start. We look forward to your next stay.Sincerely,Hotel Management
Convenient location but room is outdated. Old cabinets and old carpet and sofas.
Business response:
Dear Tamandih, We sincerely apologize that your experience did not meet your expectations. We take all guests' concerns seriously and are disappointed to hear about the issues you encountered during your stay. Our team is checking your room and investigating the situation to ensure that our facilities are properly maintained to prevent such incidents. On the positive side, it is great to know that you were pleased with the location and had an overall pleasant time. We appreciate your comments and hope you will consider givin... read more
First time ever i was asked to take my trash out i spent 2 day i was i little disappointed
Business response:
Dear Jose,Thank you for sharing your thoughts about your visit. We regret that aspects of your experience did not meet expectations. Ensuring guests feel valued and supported during their stay is always a priority, and we will share your feedback with our team. Your feedback is truly appreciated as it helps us identify areas for improvement. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Good but a little old room. They don’t have hot water and when I asked for an electric kettle they told me that I should pay for it.
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,764 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.