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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice
Bathroom sink was leaking for all 3 days. Refrigerator door was sealed and i was unable to open it. Microwave was unusable and very dirty. The room had a strong smell. However. The price was low too.
Business response:
Dear ams, Thank you for your feedback. We're glad you found the pricing reasonable, though we regret the issues you encountered with the sink, refrigerator, and microwave. Your comments will be passed on to our team to ensure that these concerns are promptly addressed. We appreciate your input, as it helps us make necessary improvements for future stays.Sincerely,Hotel Management
Brake fast is very important
Business response:
Dear Haji Muhammad, Thank you for being our guest while in the city. It is nice to know you had a pleasant time with us and found our breakfast options good. We would like to invite you back to experience the stay you expect and deserve. Thank you. Sincerely, Hotel Management
Waited for a while before someone showed up to check me in
Business response:
Dear Keshan,Thank you for being our guest and sharing your feedback. We apologize for the delay you experienced during check-in. We understand that after a long journey, a swift and welcoming check-in process is essential. Please know that we're taking steps to improve our front desk efficiency to minimize wait times. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
Hotel Receptionist was very kind. Offered suggestions on food places and night life. Will definitely stay again
Business response:
Dear Anthonique,Thank you for your thoughtful feedback. We are pleased to hear that our receptionist's kindness and local recommendations enhanced your stay. Our team is committed to providing a welcoming and helpful experience, and it's wonderful to know that your expectations were met. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Sincerely,Hotel Management
Good
Business response:
Dear Luis, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure a great and memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you again soon.Sincerely,Hotel Management
Extended stay need upgrades.. I asked for a room changed due to stove top not working and toilet seat needed changing..The second room was very nice all wooded floor but did not provide a couch in that room only a recliner..I was okay with that till seen few roaches while watching TV..I spray with lysol prior to me bringing my belongings..The whole place always has a pungent spent but that building is full with families...I reserved for 3 days until I seen the shower head moldy and did not shower for that one day canceled an... read more
Business response:
Dear Guest,Thank you for sharing your thoughts about your recent stay. We understand the importance of a fresh and clean environment and regret that we fell short during your visit. Please know that updating and renovating our property is a continuous effort, and we're sorry for not meeting your expectations this time. We are committed to addressing these concerns and improving our guests' experiences. We hope you'll consider staying with us again in the future to see the progress we're making. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,311 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.