Extended Stay America - Houston - Sugar Land

Business response:

Dear Jessica,We sincerely apologize for the issues you encountered during your stay. It's concerning to hear that the room did not meet your expectations and that the cleanliness was not up to standard. We understand how disappointing it can be when your experience doesn't align with your expectations. Your comfort and satisfaction are of utmost importance to us, and we will certainly address it with our team to ensure this does not happen again. Thank you again for your feedback, as it helps us improve the experience for al... read more

Business response:

Dear Alexis,Thank you for taking the time to review your stay at Extended Stay America. We’re thrilled to hear that your check-in process was smooth and efficient. We strive to make every part of your stay as convenient as possible, starting with a seamless arrival. It’s wonderful to know we met your expectations from the start. We look forward to your next stay.Sincerely,Hotel Management 

Business response:

Dear Tamandih, We sincerely apologize that your experience did not meet your expectations. We take all guests' concerns seriously and are disappointed to hear about the issues you encountered during your stay. Our team is checking your room and investigating the situation to ensure that our facilities are properly maintained to prevent such incidents. On the positive side, it is great to know that you were pleased with the location and had an overall pleasant time. We appreciate your comments and hope you will consider givin... read more