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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in Lady was very pleasant and very helpful
Business response:
Dear Guest,Thank you for choosing Extended Stay America. We're delighted that your check-in experience was enhanced by the team member who welcomed you. It's always encouraging to hear when our staff leaves a positive impression. We'll be sure to share your feedback with the team, and we hope the rest of your stay was just as smooth and enjoyable. We look forward to welcoming you back again soon.Sincerely,Hotel Management
Room had a very bad smell (smelled like feet also television is very small hard to watch anything, staff was great though and very helpful and friendly
Business response:
Dear Guest,Thank you for highlighting our team's exceptional service. It's always encouraging to know that their efforts made a positive impression. However, we're sorry that the condition of the room didn't meet expectations, particularly the air quality and television size. We understand how important comfort and relaxation are, especially when settling in. Your comments will be shared with our team so we can look into improving the overall guest experience and ensuring that future stays are more enjoyable. We hope to have... read more
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We took cold showers, there’s no hot water
Business response:
Dear Guest, We sincerely apologize for the lack of hot water during your stay. A comfortable and relaxing experience is important, and we regret that this issue affected your visit. We understand how frustrating it can be to expect a warm shower and not have that available. Our team is looking into this matter to ensure it does not happen again. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Managem... read more
Lock on doors did not open and trash in the halls and no trash bins and no pick up trash, mattresses were hard to slip on and pillows old, no security guards or cameras because while we were there they stole a work truck from the parking lot , pool close and no breakfast to tenants and no safety after dark an black folk rude in hallways !
Business response:
Dear Faustino,We are sorry to hear that your stay was affected by these concerns. A well-maintained and secure environment is essential, and we take reports of property conditions and security issues seriously. The challenges you faced with door locks, cleanliness, and the overall upkeep of the hotel are not the experiences we want for our guests. We understand how important it is to feel comfortable and at ease during a stay, and your feedback will be shared with our team to address these matters. Thank you for bringing thi... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,764 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.