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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
EL hotel en términos generales esta bien, salvo que ya hace falta una leve remodelación, un poco de mas limpieza
Business response:
Thank you for your visit to Extended Stay America - Houston - The Woodlands. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. We will share your feedback with appropriate individuals in our organization in an effort to improve our future guest experiences. We appreciate your business and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
Brain, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Kelly, we appreciate you sharing your kind rating with fellow travelers online. Thank you for choosing us, and we hope to see you again at Extended Stay America - Houston - The Woodlands. Sincerely, General Manager
Dirty but Accommodating This place is good for a one nught drunk stay but looks cleaner online than it is in reality.
Business response:
Sarah, we appreciate you being our guest. It’s our pleasure knowing you had an overall pleasant experience. However, we are sorry if we missed meeting some of your expectations. Your feedback is important to us as it will help us to improve. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
Christopher, thank you for being our guest at Extended Stay America - Houston - The Woodlands. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
Hotel is run down, but clean. They were doing pest control spraying on Tuesday of that week. When I returned to my room after working all day, my room had been left open. I was not very happy about that.
Business response:
Michele, thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked some aspects of our hotel. That being said, we sincerely apologize for the oversight. Please know we are committed to providing the highest level of service and quality for every guest, and we hope we have the future opportunity to restore your confidence in our hotel. Sincerely, General Manager
Business response:
Thank you for taking the time to share your nice rating. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We hope to welcome you back to Extended Stay America - Houston - The Woodlands. Sincerely, General Manager
Business response:
Ronald, many thanks for taking the time to post your kind rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope to see you again at Extended Stay America - Houston - The Woodlands. Sincerely, General Manager
not that great I won't be back
Business response:
Michael, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality that we typically deliver. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.7 star rating with 2,583 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.