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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Was a comfortable stay and staff was friendly. One complaint was dishes were not in my room. Overall very good.
Room Stayed one night. Had a bargain rate but did not mention pet fee until we got there. Clean room room and friendly staff.
Business response:
Thank you for your great review of our hotel. Please accept our apologies that you were not informed of the pet fee during your reservation process. Still, we are grateful to know that we were able to accommodate you and your pet. We are glad that you found us to be a good value. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our other brand locations, in the future.
One exit from the Pavillion. It was clean. Small rooms but nice. We really enjoyed staying. Good A/C. Nice friendly staff.
Business response:
I appreciate you taking the time to write such a fabulous review. I'm thrilled that we provided you with great service. The staff and I are proud to have provided you with a clean room that was to your liking. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Not bad for the price I just wanted an affordable, clean hotel in the right location so I had low standards. The employees were friendly & professional but the hotel feels a little run down and the other customers were questionable individuals. Room was small but clean, hotel is easy to get to.
Business response:
Thank you so much for posting a review of our property. I'm glad that you received friendly service from my staff and that we were able to provide you with a clean room at an affordable price. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Avg stay Nice place, customer service sucks but everything else was great
Business response:
I want to thank you for taking the time to post a review of your stay. I am pleased to read that you enjoyed your stay overall; however, it was disheartening to read that you received poor customer service from my staff. I will be meeting with my entire team to review our customer service standards to ensure that your experience is not repeated. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Okay For a I night stay it's well , the breakfast is just coffee and bread and fruit. Our room was pretty clean except for a towel that hung on the restroom door but other than that it was good.
Business response:
I want to thank you for taking the time to post a review of your stay. I am disappointed to read of the cleanliness issue in your room with the towel. I will be sharing your feedback with my housekeeping staff so that it does not happen again. Thank you for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
nicec room Nice friendly receptionist. The room was clean the bed was very comfortable. Really enjoyed the stay.
Made reservations for a double bed, expecting 2 beds but only had one full size bed in room. No ice machine on property, no cups, one vending machine for sodas all the way by the office. There was no shampoo or anything in the room. The shower floor was very dirty looking and ran out of hot water quickly. We were pretty disappointed with the place overall and probably won't ever stay there again.
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.7 star rating with 2,583 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.