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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avg stay Nice place, customer service sucks but everything else was great
Business response:
I want to thank you for taking the time to post a review of your stay. I am pleased to read that you enjoyed your stay overall; however, it was disheartening to read that you received poor customer service from my staff. I will be meeting with my entire team to review our customer service standards to ensure that your experience is not repeated. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Okay For a I night stay it's well , the breakfast is just coffee and bread and fruit. Our room was pretty clean except for a towel that hung on the restroom door but other than that it was good.
Business response:
I want to thank you for taking the time to post a review of your stay. I am disappointed to read of the cleanliness issue in your room with the towel. I will be sharing your feedback with my housekeeping staff so that it does not happen again. Thank you for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
nicec room Nice friendly receptionist. The room was clean the bed was very comfortable. Really enjoyed the stay.
Made reservations for a double bed, expecting 2 beds but only had one full size bed in room. No ice machine on property, no cups, one vending machine for sodas all the way by the office. There was no shampoo or anything in the room. The shower floor was very dirty looking and ran out of hot water quickly. We were pretty disappointed with the place overall and probably won't ever stay there again.
PERFECT LOCATION FOR MY BUSY SCHEDULE THIS HOTEL HAS THE PERFECT LOCATION IF YOU PLAN TO VISIT THE WOODLANDS AREA AND THE DOWNTOWN HOUSTON AREA. THE HOTEL IS JUST 5 MINUTES FROM THE WOODLANDS, AND ABOUT 30 MINUTES FROM DOWNTOWN HOUSTON. EASY TO ACCESS THROUGH I-45 HIGHWAY. I GOT ALL THE FACILITIES: A COMPLETE KITCHEN, FREE PARKING, WIFI, CABLE TV, FLAT TV, QUITE, CLEAN, AND EVERY MORNING, MY HOT COFFEE. FRONT DESK HAS REAL NICE STAFF. AND, ANYTHING YOU NEED, EVEN AT LAST MINUTE, YOU ONLY HAVE TO ASK FOR IT AND YOU WILL HAVE ... read more
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so glad to read that our location was perfect for your busy schedule, and that we were able to provide you a clean and quiet room with all the amenities you needed. I'm thrilled that you plan on staying with us again. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Convenient location in The Woodlands We were at The Woodlands for a swim meet, which was two exits away. Quick and easy to get to and from the pool. Restaurants are within walking distance of the hotel. Room with two queen beds was spacious for two people.
Business response:
Thank you so much for posting a review of our property. I am so pleased to read that our location was convenient to your needs and that your room was clean and spacious. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
good location for where I needed to be, front desk ladies were very nice. lots of help with things in the area and when I checked out they even remembered that I had come to attend the USGA national champanships to see my grandson compete, and hoped he had a good tournament. I thought that was very nice of them to remember and to hope he had done well.
Business response:
It is so rewarding to read that you had a great stay with us. We are glad to read that you enjoyed your room and our location. We are also pleased to hear that our staff provided you with friendly service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
great couple get away Great and clean room really enjoyed the stay. Nice and friendly front office.
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,164 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.