This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very satisfied I really enjoyed my stay! One thing that bothered me was that the appliances for my room were left outside in a box and I didn't have any pots or pans for cooking. Overall, I will definitely be back.
Business response:
Thank you for taking the time to write a review of your stay. I am glad to read that you enjoyed your stay overall; however, I am sorry to read that my staff did not provide you with pots or pans. I will share your comments with them so that this does not happen again. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Great for the price I got a great price and quick reservation from an independent hotel website the day before. It was the tiniest room ever, but perfect for a one night stay. The regular, old-fashioned double bed was fine for me, but might seem small for a couple. I asked for a hairdryer, but none were available. The only complaint was the musty, old smoke odor. I got over it, but would rather have a cleaner smelling room if my stay was longer. Perfect location off I-45, near the CWM Pavillion, Woodlands Mall, and all the m... read more
Nice Was a comfortable stay and staff was friendly. One complaint was dishes were not in my room. Overall very good.
Room Stayed one night. Had a bargain rate but did not mention pet fee until we got there. Clean room room and friendly staff.
Business response:
Thank you for your great review of our hotel. Please accept our apologies that you were not informed of the pet fee during your reservation process. Still, we are grateful to know that we were able to accommodate you and your pet. We are glad that you found us to be a good value. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our other brand locations, in the future.
One exit from the Pavillion. It was clean. Small rooms but nice. We really enjoyed staying. Good A/C. Nice friendly staff.
Business response:
I appreciate you taking the time to write such a fabulous review. I'm thrilled that we provided you with great service. The staff and I are proud to have provided you with a clean room that was to your liking. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Not bad for the price I just wanted an affordable, clean hotel in the right location so I had low standards. The employees were friendly & professional but the hotel feels a little run down and the other customers were questionable individuals. Room was small but clean, hotel is easy to get to.
Business response:
Thank you so much for posting a review of our property. I'm glad that you received friendly service from my staff and that we were able to provide you with a clean room at an affordable price. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Avg stay Nice place, customer service sucks but everything else was great
Business response:
I want to thank you for taking the time to post a review of your stay. I am pleased to read that you enjoyed your stay overall; however, it was disheartening to read that you received poor customer service from my staff. I will be meeting with my entire team to review our customer service standards to ensure that your experience is not repeated. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.7 star rating with 2,479 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.