Extended Stay America - Houston - The Woodlands

Abu 

on Expedia

3 weeks ago

This hotel had quite a bit of cons. The most prominent was the cleanliness of the hotel. There were many insects including cockroaches and bedbugs that were crawling all over. The bedbugs even gave us rashes all around our bodies. Additionally, there was no purified drinking water at all, even at the front desk. Moreover, the air conditioning released unpleasant odors that smelled like gas. The environment was also not the best since there was a commercial building that made very loud noises throughout the day. In conclusion... read more

Jennifer 

on Expedia

a month ago

I reserved and paid for an entire week because I’ve never had an issue with Extended Stay America before. They’re not super nice, but they’ve always been relatively clean. This one was in the location that was ideal for me. I get to the hotel and check in and the receptionist gives me a key. I go to the room and open the door and there’s people laying on the bed doing drugs. In my shock, I return to the office and I let the receptionist know what happened and she said oops I’m sorry I gave you the wrong room key. She then ga... read more

Jacob 

on Expedia

a month ago

Staff was unavailable. Coukd not check in. Slept in car with two kids 

Steven 

on Expedia

a month ago

Terrible 

Trevor 

on Expedia

2 months ago

The hotel was filthy and roaches were everywhere in the bed and the room was filthy 

rodrick 

on Expedia

2 months ago

They had nothing 

BRIAN 

on Expedia

2 months ago

I've never posted a bad review like this before. This was the worst hotel we stayed in during our 9 day business trip. Dingy, dirty, wall peeling off at floor in bathroom, dead roaches on the floor, live roaches crawling around, no hair dryer, lamp between bed missing bulb so only the overhead prison light worked, curtain wouldnt close all the way so the prison yard lights shone into our room all night, homeless drug addicts hanging around outside, and to top it all off, cold showers in the morning. just horrible. This owner... read more

ROBERT 

on Expedia

3 months ago

Terrible Extended Stay Hotel The room smelled. Only one light in the room worked. The other lights were broken and needed the fixture to be replaced. The full size refrigerator was only a mini refrigerator. We did not stay there. we checked in a Comfort Suites Hotel. The clerk at Extended Stay would not return our money. He wouldn't even give me a receipt showing that we did not stay. I am demanding a full refund. I have challenged the charge with my Chase Credit Card. Hotels.com should send me a refund and they should also ... read more

Anonymous 

on Expedia

4 months ago

Although they only offer room service for a fee, the room should still be cleaned before someone checks in there’s Easter eggs under the bed, dog kibble Chiclets, and in the bathroom, you can tell a dog was kept in there and paw at the back of the door which we didn’t notice until it took a shower at 10 o’clock