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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My flight was delayed and I arrived past 1 am. The front desk attendant did not let me check in due to them selling the room that I had already paid for with no refund so I had to go looking for another hotel at that time in the night. They can keep the money but I can't use that I paid for.
Business response:
Dear Guest, We sincerely apologize for the extremely distressing experience you faced upon arrival, especially after your delayed flight. Being unable to check in despite a confirmed and paid reservation is unacceptable and does not reflect our standards of service. We deeply regret the inconvenience caused and the lack of appropriate assistance during such a late hour. Your concerns have been taken very seriously and will be thoroughly reviewed. Regarding your refund, please be assured that we are committed to resolve the m... read more
Dirtiest roach infested hotel ever
Business response:
Dear Guest, We sincerely apologize for your experience, as cleanliness and hygiene are top priorities for us and this is certainly not acceptable. Please be assured that we will share your concerns with the housekeeping and pest control teams to ensure a safe and comfortable environment for our guests. Your feedback is extremely valuable in helping us improve our standards and services. We regret the inconvenience caused and hope you will consider giving us another opportunity to provide a better experience in the future. Si... read more
No thank you
Business response:
Dear Guest, We are sorry to learn that your experience did not meet your expectations. Guest satisfaction is very important to us, and we regret that we were unable to provide a stay that left you fully satisfied. Your comments are valuable. Our team continues working to improve our services and overall guest experience. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I got to the property to find my reservation had been cancelled.
Business response:
Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced upon arrival when you discovered that your reservation had been cancelled. We understand how disappointing and stressful this situation can be, especially after planning your stay. Please be assured that this is not the experience we want any of our guests to have. Our team will review this matter carefully to understand what happened and to prevent similar situations in the future. We truly value your feedback and hope you will consider... read more
The room was cleaned but water was cold. Front desk clerk need to be better .
Business response:
Dear Guest, Thank you for sharing your feedback regarding your stay. It is good to know the room was properly prepared upon arrival. Your comments regarding the water temperature and the overall service experience at the front desk have been noted and will be shared with our team as we continue focusing on guest comfort and attentive hospitality. We hope to welcome you back again for a more pleasant stay in the future. Sincerely, Hotel Management
Toilet would not flush. Front panel on two of the drawers were on the floor.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad you took the time to highlight your experience, and we sincerely apologize for the issues you encountered during your stay. Providing a comfortable and well-maintained environment is very important to us, and your observations help us identify areas for improvement. We appreciate your input, as it allows us to address concerns and enhance our services. Please know that we will address this with our maintenance team immediately. We hope to have the opportunity to wel... read more
Hotel staff are very nice very sweet lady very polite and accommodating however the room was filthy I mean absolutely filthy the tub had clearly not been cleaned hair pubic hair mold mildew scum all over they had not been cleaned the toilet had pubic hair on the toilet paper had pubic hair on it it was absolutely filthy and disgusting it was not a king or queen size bed it was only a fool the sheets were dirty there was no curtain on the window for privacy and the sink did not even have hot and cold water the door had previo... read more
Business response:
Dear Guest, We're very sorry to hear about the challenges you experienced during your stay. While we're glad to hear you found our staff polite and accommodating, we regret that the condition of your room fell far below expectations. We understand how upsetting it must have been to encounter an improper room assignment when you needed an accessible room. We also regret the inconveniences you experienced due to the condition of your room and sincerely apologize for the frustration and discomfort this caused. Your feedback has... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.7 star rating with 2,583 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.