Extended Stay America - Houston - The Woodlands

Anonymous 

on Expedia

8 months ago

It was bad had bug bugs crawling on ne 

Jacob 

on Expedia

9 months ago

They didn’t have the two rooms I booked in advance ready and said that they thought I’d made two reservations by mistake even though it was for 2 rooms, 4 adults when I booked it. The doors were broken, there was to toilet paper in either room and they claimed to have none in the office or store room. Keys kept deactivating and would not open the doors. Furniture was missing or broken in one room. The noise was constant each night. There are also a lot of fees they don’t tell you about in their advertisements. Just not a gre... read more

Katrina 

on Expedia

9 months ago

When i got to the room. The door stuck you had to use your shoulder to open it. Not enough light in the room. TV was missing Remote was there but no tv. Went to call the front desk and land line was not working. Told the front desk worker Friday night about issues. She said maintenance would fix them on Saturday. Went to take a shower only no hot water barely luke warm. Breakfast was only plain oatmeal and coffee or hot chocolate. Came back that night still no TV and phone not working. Woken up at 430 am by either someone in... read more

Lucy 

on Expedia

9 months ago

The worst interior and it's near the woodlands?!! Channa is the best receptionist I've come across. Excellent customer service received. HOWEVER the condition of the room made me turn around and leave immediately. Roaches everywhere, cabinet boxes in horrible conditions and moldy. I was so shocked and appalled by the interior conditions I couldn't believe this was a hotel here in America. I will never stay or recommend this spot. 

Ingrid 

on Expedia

9 months ago

First of all, the property was close to my destination….only 5 minutes away. My room was ready when I arrived at 7:15 AM . I’d worked a night shift and needed to sleep for my shift the same night. I live an hour away and with traffic it’s exhausting after working all night. It was fairly quiet for my sleep for the most part. Negatives: I was greeted by someone with a huge dog in the “lobby”. Gross… #2 I was charged an early check in fee of $50, an incidental fee of $50, plus I’d gotten an internet deal for $25. Total $125 co... read more

Karla Daniela 

on Expedia

9 months ago

Nada que ver con las fotos 

Anonymous 

on Expedia

9 months ago

Low class hotel It’s the worst hotel we have ever been. Room is dirty, no toiletries, smell smoke everywhere even we booked non smoking. The key didn’t work we had to come to reception 3 times. They switched room from 2 beds to 1 without reason. Rather pay a little more next time to stay at better one