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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The kitchen cabinet had big hole on the side of the room. The floors were dirty. No breakfast
Business response:
Dear Guest, We sincerely apologize for the condition of the kitchen cabinet and the cleanliness of the floors during your stay. This is certainly not the standard we aim to provide our guests. We also understand your disappointment regarding the breakfast offering and regret any inconvenience this caused. Your comments have been shared with our maintenance and housekeeping teams. We truly appreciate your feedback, as it helps us enhance our services, and we hope to have the opportunity to welcome you back for a more comforta... read more
First room didn’t have power so I had to get another room. The second room smelled bad. The bathroom was worse. There were shady people in the property looking at my car. I didn’t feel safe with my kids, so I left. I disputed this and I lost the case, that it was customers responsibility. How is the room looking terrible my responsibility ? How is the shady people my responsibility? Don’t ever book a place like this. It’s terrible and not safe and definitely not clean inside the room. Please think again.
Business response:
Dear Guest, We are truly sorry to hear how upsetting and unsettling this visit was for you, especially while traveling with your children. We apologize for the initial room issue and for the condition you encountered after being relocated, as this is not the standard we aim to provide. We also regret that you felt uneasy during your time on the property, as every guest should feel secure and at ease while staying with us. Concerns regarding room readiness, overall upkeep, and guest comfort have been shared with our leadershi... read more
The entire place looked like a run down very abused hotel. Every room looked like somone had urinated in frontvof the door, our room smelled terrible and the bathroom door had no doorknob so you could not shut the door are you could not get out. Tha staff was unfriendly and there were many vagrants hanging around the property. The sign in the parking lot said dont leave anything in your car and the security guard on property made it clear you could be robbed. Worst hotel experience i have had on Expedia.
Business response:
Dear Guest, We are truly sorry to hear how distressing your visit felt, and we understand how upsetting it is when surroundings, room condition, and interactions do not meet expectations. There is nothing more important to us than ensuring our guests have a comfortable, relaxing stay, and we regret that we failed to deliver on this during your visit. While some circumstances can be challenging to address immediately, your feedback has been shared with leadership for careful review and improvement. Please accept our sincere a... read more
No breakfast the room had holes in the wall and dirty clothes.
Business response:
Dear Guest, We appreciate you taking the time to share your experience and regret that your stay did not meet expectations. We are sorry that the condition of the accommodations and the absence of anticipated amenities affected your comfort. This is certainly not the standard we aim to provide, and we understand how disappointing this must have been. Your comments have been reviewed with the appropriate teams to help identify areas needing closer attention and improvement. Feedback such as yours is valuable in guiding our on... read more
The lock was non functional their staff didn't respond to emails
Business response:
Dear Guest, Thank you for being our guest and sharing your valuable feedback. We regret that your stay was impacted by an issue with the lock and the delay in communication, as this is not the level of attentiveness we strive to provide. We always want our guests to feel secure and well-cared for, but we're sorry this was not your impression. Your comments will be evaluated with our team so we can reinforce our commitment to guest satisfaction and prevent similar situations. We appreciate your input and hope you will conside... read more
There were big noticeable white patch work in the shower by the shower head and made me uncomfortable to shower there. Shower wasn’t cleaned.
Business response:
Dear Guest, We regret that the cleanliness and upkeep of our accommodations did not reflect our standards during this visit. Your insights about the bathroom area have been noted. This is not the impression we aim to leave, and your comments will be shared with our housekeeping and maintenance teams to take appropriate steps and prevent such oversights from repeating. Your feedback is valued, and we hope to have the opportunity to provide a stay that better reflects the level of care we strive to deliver. Sincerely, Hotel Ma... read more
Restroom had used razor, bathroom door doesn't lock, wall next to kitchenette sink is peeling off, hole on wall behind entrance door, no remote for tv, had to put a towel under dresser to prop it up cause the drawers woul not stay shut. Overall just a dirty stinky place. Freeway noise is excessive. Stayed there cause my car broke down literally across the street.
Business response:
Dear Guest, Thank you for sharing these details with us. We are very sorry to hear about the condition of the room and the overall discomfort you experienced during your visit. The concerns you described in the restroom and throughout the space do not reflect the standards we aim to uphold, and we regret that the room’s upkeep and functionality caused you such inconvenience. We also apologize for the noise from the freeway, which added to your frustration. Your feedback has been noted, and we will share it with the relevant ... read more
I didn't even get to stay there! We got there 2 hours early than went to check in. The guy at the front desk asked if we had any pets and i said yes we have a pet snake. He went and talked to somebody than came out and told us we cant stay there. Even after i said my snake is tiny and hes staying in the car. After driving 21600 miles we had to drive another hour! We will never try to stay there again!
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear about the difficulty you experienced at check-in and understand how frustrating this situation must have felt after a long day of travel. Our property has pet guidelines in place to maintain a comfortable environment for all guests, and we have noted your comments. We appreciate you bringing this to our attention. We hope to accommodate you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.