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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay America Houston - The Woodlands I had no problem with my stay at all except that they ran out of bathroom tissue and the security people! We had to go purchase our own bathroom tissue. It just made no sense that a hotel could run out in the first place and then not go purchase more when they saw there was a need. The lady at the front desk just said We're out. Sorry. and shrugged. Also, the security people were instrusive and unfriendly. It may not seem like a very big deal but there are other hotels in the sam... read more
average hotel was clean and comfortable, BUT do not forget your belongings after you check out because they will not return it!!!!! i came back 15 mins after checking out and couldn't they couldn't find my Blackberry charger.
Business response:
Thank you for sharing your experience with us.
I spent my entire night killing roaches all over the walls in the bed, crawling out of the pictures on the wall. It was absolutely disgusting. I will never stay at a motel in my life again. Horrible experience!
Business response:
Dear Guest, Thank you for bringing this to our attention. We are truly sorry to hear about the distressing experience you encountered during your stay. The conditions you described do not reflect the level of cleanliness and comfort we strive to provide for our guests. Please be assured that we have a comprehensive pest control program in place, and our team is committed to maintaining high cleanliness standards throughout the property to ensure a comfortable environment for all guests. Your concerns are being taken very ser... read more
Nightmare hotel Roaches Roaches Roaches So bad I got moved to another room still found another roach. While I was there someone that was staying informed to check for bed bugs in my bed that previous person left that room because of bed bugs. Horrible Hotel Hell
Business response:
Dear Guest, We are deeply sorry to hear about the distressing experience you encountered during your stay. Please accept our sincere apologies for the cleanliness and pest-related issues you described, as this does not reflect the standards of comfort and hygiene we strive to maintain. We understand how upsetting this situation must have been, especially after being moved to another room. Your feedback has been taken very seriously and shared with our housekeeping and pest control teams. We truly regret the inconvenience cau... read more
First room had trash piled up and no sheets on the bed, the second room had roaches
Business response:
Dear Guest, We are extremely concerned and sincerely apologize for the unacceptable conditions you encountered in both rooms, including the cleanliness issues and the presence of pests. This is far below the standards we are committed to providing, and such an experience is not reflective of our usual service. Please be assured that your concerns have been escalated to our housekeeping, maintenance, and pest control teams. We truly regret the inconvenience caused and appreciate you bringing this to our attention. We hope to ... read more
Room was super messy. Not clean at all. Had to even wear sandals in the shower. Don’t recommend it. Ohh and the people in the front don’t charge you until you leave. I had the money cash and was going to pay they charged my card at the end of the stay.
Business response:
Dear Guest, We’re very sorry to hear about your experience and regret that your stay did not meet expectations. Cleanliness is a fundamental part of a comfortable visit, and it’s disappointing to know the condition of your room fell short. Please accept our sincere apologies for the inconvenience this caused. We also understand how the billing process may have been frustrating, as payment procedures can vary and should always be clearly communicated in advance. Your feedback has been shared with our team to address these con... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.7 star rating with 2,583 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.