Extended Stay America - Huntsville - U.S. Space and Rocket Center

Business response:

Dear Angel, Thank you for sharing your feedback about your recent stay at Extended Stay America. We're pleased you found our location convenient and the atmosphere quiet. We apologize for any inconvenience caused by the strange smell in your room. Our team is committed to maintaining clean and fresh accommodations for our guests, and we appreciate you bringing this to our attention. We will address this issue promptly to ensure future guests do not experience the same concern. If there's anything else we can do to enhance yo... read more

Business response:

Dear Jamie, Thank you for your recent stay and the candid review. We want every guest staying with us to have a fulfilling experience and to leave a lasting favorable impression. We sincerely apologize that this was not your experience. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Vonetta, We are grateful for taking the time to review your stay at Extended Stay Americ. We're glad you find our staff to be friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. Thank you for being our guest, and we hope to welcome you back soon! Sincerely,Hotel Management