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Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Confort basique peu onéreux Bon rapport qualité/prix à Huntsville, mais confort basique.
Business response:
Dear Joffrey, Thank you for your feedback! We're pleased to hear you found value in your stay at Extended Stay America in Huntsville. We appreciate your comments and look forward to welcoming you back for an even better experience.Sincerely,Hotel Management
Staff are incredibly kind and helpful. Grounds were not clean - cigarette butts and garbage on ground. other than beds, which were well made, room was untouchable. Unclean toilet with hair and other organic matter, shower with dirt and hair, mirror splattered with toothpaste. was kindly offered another room but it was very late and we were already in and not staying more than 10 hours.
Business response:
Dear Jennifer, We extend our sincere apologies for the unsatisfactory condition of your room during your recent stay. While we are pleased to hear that our staff provided you with kind and helpful service, we deeply regret that the cleanliness of the room did not meet our usual standards. Your feedback regarding the grounds and room cleanliness has been shared with our housekeeping team for immediate improvement. We understand the inconvenience caused and appreciate your patience. Please know that we are committed to ensurin... read more
Great option for the price! Very good for the price. Clean and comfortable
Business response:
Dear Kimberley, We are delighted to read that you found your stay at Extended Stay America to be very good for the price. Providing clean and comfortable accommodations is our priority, and we are thrilled that we could meet your expectations. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Management
Buenas atenciones y habitacion comoda
Great customer service!! So, we had originally planned to stay 2 nights and were unable to do so. Paul, the front desk clerk, was amazing! He was patient and helped us get in touch to change reservation. When I realized I had been charged a no show fee bc the original reservation was not cancelled by Hotels.com after speaking with them, Paul came to the rescue and helped us get the refund that was charged! He is a definite asset to the company!! Made the difference in everything.
Business response:
Dear Nicole, Thank you for sharing your experience at Extended Stay America. We deeply apologize for any inconvenience caused by the reservation issue. We're thrilled to hear that Paul provided exceptional service and resolved the matter swiftly. He truly exemplifies our commitment to guest satisfaction. Your feedback is invaluable, and we'll use it to further enhance our services. We hope to welcome you back for a seamless stay in the future. Sincerely,Hotel Management
Great customer service I had an amazing stay and this hotel has amazing customer service. The bed was great as well and made it easier to get the rest needed after driving for several hours.
太吵了
Business response:
Dear Hua, Thank you for bringing this concern to our attention. We apologize for any inconvenience caused by noise during your stay. We take guest feedback seriously and will address this issue with our team to ensure a quieter environment for all our guests. Please feel free to reach out to our front desk if you encounter any disturbances in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more peaceful experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.