Extended Stay America - Huntsville - U.S. Space and Rocket Center

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We are glad to read you had an overall pleasant visit and liked the service provided by Paul. We will share your compliments. However, we apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Please accept our apology for not living up to your expectations during your visit. we regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Christy, thank you for choosing to stay at Extended Stay America. It is great to know you enjoyed our well-kept property and that you had a nice time with us. However, we regret the discomfort you had with the mattress. We value your feedback and hope to see you soon. Sincerely, Hotel Management 

Business response:

Dennis, thank you for review your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and giving us your feedback. We apologize for the issue you encountered with the air conditioning unit in your suite. We have addressed this issue with our engineering staff to service this immediately. Thank you for alerting us to this problem. We check our equipment on a regular basis so this unit must have experienced problems before it fell into our rotation. We are sorry for this inconvenience and hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Manag... read more