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Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Fawn, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Disappointed The hotel offered no services. We were unaware that we would have a pet room which is very small, especially for 4 people. The fact that housekeeping is only available for guests who stay a week or more needs to be more prominently indicated.
Business response:
Shelley, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was nice for one night. But it needs refurbishing.
Business response:
We appreciate you choosing our hotel and for providing your review. It felt good to know you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
It was a great place to stay and i will recommend this place to my friends.
Business response:
Clifton, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. It's so nice to know how much you enjoyed your stay, and we are happy you were impressed with our service, suites, and amenities. We appreciate you recommending us and look forward to welcoming back soon. Sincerely, Hotel Management
Nice clean place with a decent price. Room was comfortable. Had to go to Office if you needed kitchen supplies which as an inconvenience
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We would like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Robert, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Great stay at a very clean, quiet hotel! Just what I was looking for. Excellent location as far as shopping, restaurants, etc.. Very pleased with the on site laundry and in room kitchenette with all provided cookware. All around 5 stars out of 5! Highly recommended!
Business response:
John, thank you for recommending Extended Stay America. We are glad to know you loved our ideal location and that you were happy with our hotel amenities. It was a pleasure hosting you, and we hope to see you back in the future. Sincerely, Hotel Management
Coffee maker The stay was good except there was no coffee maker in the room. I only realized in the morning when I needed one. They do have morning breakfast with coffee in the office but only opens at 7am. This was not convenient at all. I understand they don’t have the coffee pot but at least have them in a place where it is accessible early in the morning.
Business response:
Sriman, thanks for choosing Extended Stay America. We pleased you had a comfortable stay. However, we are sorry you weren't informed about the kitchenware policy. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates this without fail going ahead. On behalf of our team, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.