Extended Stay America - Indianapolis - Airport

Business response:

Dear Jose, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed your overall stay. We have noted your feedback regarding the lobby and appreciate the constructive comments, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management 

Business response:

Dear Moraima, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for sharing your detailed feedback on your recent stay. We appreciate your kind words about our friendly staff and the cleanliness of the rooms. However, we apologize for the various issues you encountered during your visit. Your concerns are taken seriously, and we assure you that corrective measures will be implemented to enhance our facilities. We value your insights, and if there's anything more you would like to discuss or share, please feel free to reach out directly. We hope to have the opportunit... read more

Business response:

Dear Cynthia, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We are glad to see that, in spite of this, your stay was great and that you liked our location close to the airport. Thank you for your patience and for choosing us. We hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management 

Business response:

Dear Kenneth, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location close to the airport. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for the difficulties experienced with the check-in system. Our team is working tirelessly to resolve the issue as quickly as possible to ensure that such incidents do not occur in the future. Your comments will be shared with our team and used as an opportunity to improve our guest experien... read more