Extended Stay America - Indianapolis - Airport

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Indianapolis - Airport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that go... read more

Business response:

Dear Gary, Thank you for acknowledging the hard work of our helpful and friendly staff, and we certainly appreciate your compliments on our comfortable and relaxing mattress. However, we hope you will accept our apologies for not meeting your expectations regarding the maintenance issues in your suite. We value your feedback as we constantly strive to improve our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve... read more

Business response:

Dear Matthew, Thank you for staying with us and reviewing your experience. While we are pleased you were satisfied with our spacious suite and the convenience of our location, we are sorry to learn that you were not entirely happy with our complimentary grab-and-go breakfast selection. We will review our breakfast options to ensure they align better with our guests' needs and preferences in the future. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next vis... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Indianapolis - Airport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that go... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Indianapolis - Airport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that go... read more

Business response:

Dear Durla, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We also regret any disappointment you had with your bed. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to ... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.