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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell in the room. Constantly beeping elevator that you can hear from your room. It beeps even when it's on other floors. Loud guests. Some even created a very loud drama by the entrance at 10 pm
Business response:
Dear Alexandra, We sincerely apologize for the discomfort you experienced during your stay. We regret the unpleasant smell in your room, the constant beeping of the elevator, and the disturbances caused by loud guests. Your feedback highlights areas needing immediate attention, and we are committed to addressing these issues to ensure a more peaceful and pleasant environment for all our guests. We appreciate your patience and hope you will consider giving us another opportunity to provide you with the quality stay you deserv... read more
Room smell Smell of room is little bit smoke and air freshner.
Business response:
Dear Guest, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are truly disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to this area.Sincerely,Hotel Management
Beautiful rooms
Business response:
Dear zaza, Thank you for choosing Extended Stay America. We were pleased that our comfortable rooms fulfilled your needs during your stay. Thank you for being our guest. If you find yourself in our area again, we hope to have the opportunity to welcome you back for another seamless visit.Sincerely,Hotel Management
I do not like or dislike anything. Kind of new where I was staying and it will be great for my stop off and rest before work.
Budget but very clean. Hallways, elevator and lobby still smelled like weed. The first room we walked into smelled like cat urine. We let the manager who was working unfortunately by herself know and she got us a new room. The room smelt a little burnt from cooking I’m guessing but we popped the window open and it was no problem. The hallways are also dim. And we did have issues with hot water. The condition of the room was poor but it was clean. You could tell that the management is really trying to work with what they have... read more
Business response:
Dear Guest, Thank you for taking the time to evaluate our hotel. It is always a pleasure to read reviews complimenting our service and hospitality. We understand how vital a fresh and welcoming atmosphere is to an enjoyable stay. We continuously aim to maintain our hotel's environment, and we appreciate you bringing your concerns about the scent in our hotel to our attention. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management
The staff were excellent and friendly. The room was clean. No fragrance or chemical smells. Very comfortable beds. Affordable and convenient. Thank you! : )
We stayed before our flight the next morning. The lady at check in was very polite and helpful. This is a convenient place to stay as it’s only 10min Uber from the airport. The room was clean with working AC
Business response:
Dear Sapna, We're delighted you had a pleasant stay at Extended Stay America before your flight! Providing convenient and comfortable accommodations is our aim, and we're thrilled to hear our location and services met your needs. Your kind words about our staff and cleanliness are truly appreciated. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,608 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.