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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Extended Stay America Hotel Indianapolis - Airport is located at 2730 Fortune Cir W, Indianapolis, IN. This business specializes in Hotels & Motels and Other Lodging.
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"Free breakfast" is a bit of a misnomer when the only thing available was coffee and granola bars. Change it to "Morning Snack" or "AM foods" instead.
Business response:
Gerald, thank you for staying with us. We regret your disappointment with our breakfast offerings and will share your comments with appropriate individuals as we continually strive to improve our guest experience. We do hope you will return so we can make it up to you. Sincerely, Hotel Management
There was a full trash barrel under the sink that was never emptied from previous guest. Otherwise room was clean. No cups in room at all. Front desk didn't have any utensils available. Very thin bedding. polite front desk.
Business response:
Antoinette, thank you for sharing your experience at our hotel. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we regret the inconvenience you experienced due to the lack of in-suite amenities and apologize for the cleanliness oversights you experienced. We will address this appropriately and take the necessary actions to elevate our guests' experience. We hope you will give us a second chance to deliver the type of experience you should always expect... read more
Didn't like the required $100 deposit when paying with a credit card
Business response:
Mike, we regret you were not aware of the incidental cover. Please know that this is standard industry practice at the reputable hotel chain, and any incidental hold remaining will be refunded back to your account. This can take your bank a few business days to process. We would appreciate your understanding and hope to see you soon. Sincerely, Hotel Management
Clean, new, nice and well located. Good gym room.
Business response:
Antonio, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad our location worked well for you and that you were pleased with our well-kept accommodations. We will share your kind comments with our staff to let them know that their hard work is appreciated. Thank you again for choosing our hotel, and we hope that you will stay with us again. Sincerely, Hotel Management
Overall it was fine for what I needed
Front Desk employee was wonderful, very polite and professional. Checked in at a late time due to many obstacles throughout the day. Employee working that night was amazing and made my stay and rest of my night very relaxing. Thank you
Business response:
Michael, thank you for your heartwarming words; we sincerely appreciate the wonderful review. We will enjoy sharing your compliments with our front desk team. It will surely put a smile on their faces. We look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 4.2 star rating with 1,336 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.