Extended Stay America - Indianapolis - Airport

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. 

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Indianapolis - Airport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that go... read more

Business response:

Dear JORGE, We are happy you chose Extended Stay America for your recent visit to Indianapolis. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. Your comments will help us to ensure a better experience for every guest as we advance. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Indianapolis - Airport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that go... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Indianapolis - Airport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that go... read more

Business response:

Dear Durla, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We also regret any disappointment you had with your bed. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to ... read more