Extended Stay America - Indianapolis - Airport

Business response:

Francisco, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. And we are grateful for your patience during your time with us. We truly hope this unfortunate situation will not prevent you from returning. Thank you once more, and we hope to see you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad you had an overall satisfactory stay and liked our friendly service. However, we are sorry for the issues in your suite. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We value your concerns and hope you will give us another chance to make it up to you. Sincerely, Hotel Management