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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reasonable rate for a holiday, many amenities inside our room was either broken or missing.
Business response:
Kimberly, thank you for staying with us. While we are glad you found us to be of good value, we are sorry for your disappointment with our in-suite amenities. We will share your feedback appropriately as we are continually striving to improve our guest experience. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Great option for the price point. Wouldn’t stay for an extended period but if you just need a hotel for a night or two this is a good option. Clean room, friendly staff, easy parking.
Business response:
Ivana, thank you for sharing your experience at our hotel. We are glad you found us to be of great value and appreciate our convenient parking. It is also delightful to know that you loved your well-kept suite and the service from our associates. They strive to go above and beyond to welcome and assist all of our guests. However, we regret not meeting all of your expectations. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management
"Free breakfast" is a bit of a misnomer when the only thing available was coffee and granola bars. Change it to "Morning Snack" or "AM foods" instead.
Business response:
Gerald, thank you for staying with us. We regret your disappointment with our breakfast offerings and will share your comments with appropriate individuals as we continually strive to improve our guest experience. We do hope you will return so we can make it up to you. Sincerely, Hotel Management
There was a full trash barrel under the sink that was never emptied from previous guest. Otherwise room was clean. No cups in room at all. Front desk didn't have any utensils available. Very thin bedding. polite front desk.
Business response:
Antoinette, thank you for sharing your experience at our hotel. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we regret the inconvenience you experienced due to the lack of in-suite amenities and apologize for the cleanliness oversights you experienced. We will address this appropriately and take the necessary actions to elevate our guests' experience. We hope you will give us a second chance to deliver the type of experience you should always expect... read more
Didn't like the required $100 deposit when paying with a credit card
Business response:
Mike, we regret you were not aware of the incidental cover. Please know that this is standard industry practice at the reputable hotel chain, and any incidental hold remaining will be refunded back to your account. This can take your bank a few business days to process. We would appreciate your understanding and hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.