Extended Stay America - Indianapolis - Airport

Business response:

Dear James, we strive for excellence in all areas of our hotel, so we are thrilled you had a great stay in our Extended Stay America. Thanks for appreciating the room and the cleanliness of our kitchen. We hope to see you again soon and stay with us on your next trip.Sincerely,Hotel Management 

Business response:

Dear Torrie, We regret the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management 

Business response:

Dear Lissa, We want to thank you for staying with us at Extended Stay America. We are glad to receive your thoughtful review, and we are delighted to learn you found our hotel to be comfortable and the bathroom clean. It would be an honor to host you again when you return to the area. Have a wonderful day, and travel safely.Sincerely,Hotel Management 

Business response:

Dear Dolly, thank you for taking the time to review your experience with us. We apologize for any inconvenience you may have faced during your stay which deterred you from having an exceptional stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management 

Business response:

Dear Shirl, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Dale, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management