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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As some one who has worked at an Extended Stay, I would think the front office staff could have been friendlier. They are the first impression people will have when they visit. A smile is always a nice way to start. The room was clean and it was quiet, so that part was great!
Business response:
Elizabeth, thank you for staying at Extended Stay America. We are glad to know you had a nice time with us and that you liked your well-appointed room. We value your feedback and will use it as a training opportunity to be more diligent in our service levels. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Bummed they didn't have an ice machine but there were ice cube trays in freezer.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting some of your expectation and regret the inconvenience it caused. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Hotel was okay. Could use some upgrades. Most of the hotel staff I met seemed friendly and were helpful but the hotel could use some upgrades. The doors to the main entrance need to be fixed. They seem to overlap so you try to open one and however the other door catches it. Should be replaced with sliding doors to make it easier when using the cart for luggage. There are signs that state the hotel is smoke-free but that didn't seem to be the case when walking in. As to room it was really nice having a full size refrigerat... read more
Business response:
Thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we apologize for the maintenance issue with the doors and that you were unhappy with the quality of the kitchenware. Your feedback is discussed with the appropriate individuals in an effort to deliver better future guest experiences. We hope you’ll give us a chance to showcase you our improved side on a future date. Sincerely, Hotel Management
Front desk clerk was very nice upon check in and when we asked to change rooms because of a couple cleaning issues in the first room. A small credit was supposed to be given to our credit card due to inconvenience but has not
Business response:
Robert, it was so nice to see you had an overall pleasant stay with us at Extended Stay America. We aim to deliver a home-like experience to all our guest and rating like yours encourages us to move on. Please reach us out at our hotel so we can review your bill and assist you further. We look forward to welcoming you back soon. Sincerely, Hotel Management
indy location was not good and no places to eat
Business response:
Thank you for taking the time to share your feedback. We are pleased your stay with us was comfortable, but we are sorry our location was not that ideal for your needs. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Place was clean. A big plus Should either start offering a real breakfast or stop advertising it.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. Although you liked our well-kept property, we are sorry for not meeting your expectations in regard to our complimentary grab-and-go breakfast and have shared your concerns with our food & beverage team for any future improvements. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Friendly staff I arrived very late (1:00 a.m.) because of a delayed flight. Staff was very friendly and helpful signing me in.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are thrilled to know you were comfortable here and that our associates left you with a good impression of our hotel. Thanks again for your feedback, and we look forward to seeing you again soon! Sincerely, Hotel Management
Ghetto Apparently, Indianapolis has two Extended Stays in the same area. We arrival at the wrong one but the manager was night enough to give us exceptional directions to one further up the street. My boyfriend and I pulled up to correct one and met by a female front desk clerk. She was not friendly towards me at all. She was looked me up and down like I was nothing. Now, she acknowledge my boyfriend because he is a white male. She did allow us to check in 10 mins early and put us on a decent floor. The rooms was clean, bed ... read more
Business response:
Mary, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Roach A large roach crawled into the bed with me. I slept in my car
Business response:
Timothy, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we apologize for the situation you described. We have shared your feedback with our housekeeping team for immediate review and action. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.