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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dale, thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Slow but adequate service. We had a lot of trouble getting the promised things to cook. We stayed here because we can cook and had a child with us. That child had to wait for several extra hours for dinner because these things are not really ready for guests as advertised. Had we known we would have brought our own cooking gear.
Business response:
Thanks for choosing us. Please accept our sincere apologies for not being able to timely provide you with the kitchenware and regret the inconvenience it caused to you. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive going ahead. We hope you consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Laurie, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
I thought they had an airport shuttle but was sadly mistaken. This was very disappointing as I'd already had a long travel day. What made it worse was how the receptionist answered me. She harshly said, "We aint got no shuttle! You gotta take cab." I nearly cancelled my reservation and switched to the Ramada nearby but didn't want to deal with the trouble. First impressions are everything and that was unprofessional. A better response would have been, "I'm sorry ma'am, we do not offer a shuttle service." The man at the count... read more
Business response:
We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We value your suggestions as it will help us to improve our service moving forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Great stay It was a very nice stay especially for the price at the time. You can't beat it.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a great time here and that you liked our affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Frank, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Thought we were getting a continental breakfast and it was a grab and go instead. Our sheets had hair all over them and one of our room smelled so bad it was hard to stay in there. We would not reccomend this hotel.
Business response:
Thank you for sharing your feedback. We are sorry for the cleanliness issue you had in your room and that you were disappointed with our grab-and-go breakfast offerings. Your feedback has been shared with the housekeeping team to be more diligent with their work ensuring that our future guests never encounter the same problem. We hope to have the pleasure of hosting you back in the future so that we can make it up to you. Thanks again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.