This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great room; wifi is awful The room itself was really nice. It had a kitchen with a full fridge and freezer. The only problem I had was the wifi. I couldn't watch my videos for an online course I'm taking because they wouldn't load. I had to use my phone as a hotspot to get through it. Youtube and Facebook worked fine, so if you don't need anything more than that, you should have no problems. Literally everything else was perfectly pleasant.
Business response:
Jasmine, thank you for choosing Extended Stay America. We are delighted to know you loved our well-equipped room and that you had a nice stay here. Your feedback with regards to the internet connectivity has been discussed with our maintenance team to take care of the issue and fix the problem immediately. Thanks again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
kazimierz, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
I forgot my medication in the refrigerator when I checked out. Maid service found the medication, reported it to the front desk. I received a call informing me of my forgotten medication. The hotel held my medication, in their refrigerator, until I could return to pick it up 2 days later. Great customer service!
Business response:
Frederick, thank you for staying at Extended Stay America. We are delighted you had a great time here and that you were impressed with the excellent service provided by our team. We will be sure to share your compliments with the team. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for your review. Your total satisfaction is always our top priority, and we are sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management
When we first got there the elevator was not working. We had people with walking disabilities in our group. There is no ice machine in the hotel. So I had to go to the hotel next-door to get ice. There’s also no ATM machine in the hotel so I had to go to the hotel next-door to use their ATM
Business response:
Thank you for reviewing your recent stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We value your feedback and business. Thank you for staying with us and we would love the opportunity to serve you again. Sincerely, Hotel Management
Keep looking elsewhere if you have the money Didn't realize it was the weekend of Indy 500, booking a business trip ending in Indy, so was a little confused by the lack of choices. Chose what seemed like a reasonable place, but then realized they had a second extended stay like 3 blocks away, presuming so that they can tear this one down/renovate, it's time. Not going to say it was the worst hotel ever, but it is reaching the end of it's lifespan, TV was in rough shape, bed would pop out of frame, etc. Does it work for a che... read more
Business response:
Daniel, thank you for your review of our hotel. We apologize that your stay was just average, and for the condition of our hotel. We assure you we have staff scheduled daily to perform routine maintenance throughout the hotel and we inspect the property to make sure we are not overlooking any areas that need work. We will absolutely be more diligent in our efforts. Once more, we apologize. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.