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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Indy Girl Wonderful, quiet, clean stay.
Clean
Business response:
Dear samantha, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to our city. Have a wonderful day, and travel safely.Sincerely,Hotel Management
Outlet in bathroom didn’t work, sink leaked, and the shower didn’t completely work, but the room was clean (tub had some stains). The “breakfast” was oatmeal and coffee, I didn’t get to see anything else because by 7 am all the “muffins” AND the coffee was gone! They never refilled or offered more. Bring your own! The staff was great- wonderful personalities & smiles!
Business response:
Dear Brenda, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
The cleaning staff clearly doesn’t take pride in their work. The room was just simply not all that clean. Spots on the floor, some kind of white substance all over the remote(pretty sure it was wax), the phone was so dirty too. The phone wasn’t even working. Some lights weren’t working and others weren’t even plugged in. The “free breakfast” was coffee, tea, hot chocolate, muffins and granola bars. I needed a place to stay near the hospital and I figured this would be perfect. Location was perfect but I would not stay here a... read more
Business response:
Dear Krista, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our housekeeping and maintenance team to ensure similar issues are not made in the future. We also apologize for your disappointment with the breakfast. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,665 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.