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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
There is nothing fancy about this property, it was a bed to sleep in. Rooms aren't in the best condition, staff is pretty uninterested. The fire alarm went off at 1 am and when I asked why the lady at the front desk had no idea and blew me off. Not very friendly.
Business response:
We are sorry for the poor service you received and for the fire alarm. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
You are on your own to get everything. When I first arrived and pulled back the covers my sheets were dirty with hair and other stuff underneath the comforter. No one followed up with me regarding this. I had to remake my own bed after I waited 20 minutes to get clean sheets and was informed that someone would let the manager know what happened. Must not have happened as no one ever followed up with me. Also kept informing me that Expedia would do this and that when I booked through Travelocity. Great location, easy to get t... read more
Business response:
Although you liked our ideal location, we are sorry for the cleanliness and service issues you had. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
for being across the street from a large hospital it should be equipped with more amenities. The free breakfast was pita-full, it was something you could stop into a gas station and get, muffins in a bag and granola bars. The pillows, don't get me started.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Ashleigh, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great proximity to the hospital..no proper sit down breakfast area or food
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. However, we are sorry for not meeting all of your expectation. Thanks for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Good experience Clean room.. friendly staff
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
it was good, cleaness, friendly, it was little too warm in room. otherwise it was fine.
Business response:
Terri, thank you for choosing Extended Stay America. We are delighted to know you had a pleasant time with us. It was a pleasure having you as our guest, and we look forward to your next visit. Sincerely, Hotel Management
No hair dryer on room. Breakfast is fair. No hanger on closet
Business response:
We appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Thank you so much for staying with us, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 996 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.