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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good enough if you don't care about the services Room was good enough to stay for a night but the receptionist was very unfriendly and spoke like a insurance disclaimer notice.
Business response:
Vignesh, thank you for being our guest. Although you liked your well-kept suite, we are sorry you did not experience the best from one of our associates. Your comments will be shared with the appropriate team members to improve our service going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Kitchen floor sticky. No houseware or dishware in room. Hair dryer is not standard. We had to ask several people to get a hair dryer. The breakfast is a joke.
Business response:
Thank you for being our guest. We are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I like that it had a microwave and a stove. I didnt like that it did not have a clock, the bathroom door would not stay open on its own and no shower door just a curtain.
Business response:
Thank you for being our guest at Extended Stay America. Although you liked your fully equipped kitchenette, we are sorry for the issues you encountered and that we missed meeting some of your expectations. Your feedback will be shared with the appropriate team members to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Microwave didn’t work. Other than that it was fine.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we have alerted our maintenance team about the microwave, and they are checking and fixing it immediately. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Go Ms. Lisa !!! Please be there when I come back. I was lucky enough to have interactions with Ms. Lisa. Ms. Lisa is a doll, very accommodating and professional. She had a no nonsense style about her with an authentic "let's get you what you need right away" professionalism . She's also the kind of gal that you can tell if someone disrespects her or anyone on her staff or a guest staying there, she would nip in the bud in 2 minutes. She made me feel safe that nothing was going to go south on her watch. America needs more ta... read more
Business response:
Wes, we appreciate your wonderful feedback about your experience Extended Stay America. It was a pleasure knowing everything went well during your visit and that our associates, especially Marlene made your stay a pleasant one. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Good location. Rooms and lobby are dated. Had to ask front desk for amenities like hairdryer
Business response:
Thank you for reviewing your stay. We're glad to know our location worked well for you, but we're sorry for your disappointment with the in-room amenities. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal things. So we certainly understand why you may have found our amenities a bit different than traditional hotels. That is why the items such as toiletries are available at the front desk as per the brand standard and are always complimen... read more
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 995 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.