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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Go Ms. Lisa !!! Please be there when I come back. I was lucky enough to have interactions with Ms. Lisa. Ms. Lisa is a doll, very accommodating and professional. She had a no nonsense style about her with an authentic "let's get you what you need right away" professionalism . She's also the kind of gal that you can tell if someone disrespects her or anyone on her staff or a guest staying there, she would nip in the bud in 2 minutes. She made me feel safe that nothing was going to go south on her watch. America needs more ta... read more
Business response:
Wes, we appreciate your wonderful feedback about your experience Extended Stay America. It was a pleasure knowing everything went well during your visit and that our associates, especially Marlene made your stay a pleasant one. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Good location. Rooms and lobby are dated. Had to ask front desk for amenities like hairdryer
Business response:
Thank you for reviewing your stay. We're glad to know our location worked well for you, but we're sorry for your disappointment with the in-room amenities. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal things. So we certainly understand why you may have found our amenities a bit different than traditional hotels. That is why the items such as toiletries are available at the front desk as per the brand standard and are always complimen... read more
Customer service was excellent! Lisa and the rest of the staff was great!!! Thank you!
Business response:
Shelia, thank you for your review filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Lisa. She is a true asset to our team, and we will be sure to share your compliments. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management
Shower never got hot even though the bathroom sink faucet got very hot. It advertised a “breakfast”, but they didn’t have brewed decaf and they only had packaged muffins and granola bars to “take with”. The price was competitive but the Drury Hotel down the road had a lot more to offer for a slightly higher price. But this place was “OK”!!
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have alerted our maintenance team about the shower, and they are checking it immediately. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
It was clean, spacious and safe. The parking and location was great. We were not aware of how the housekeeping was set up.
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and that our facilities and our location were to your satisfaction. Kindly note, we provide housekeeping service once a week, although we are happy to offer it at your request for a minimum fee. We look forward to welcoming you again soon for another outstanding stay. Sincerely, Hotel Management
Had to move bed to plug in light and found dried up pizza and trash on floor under bed. Surfaces were not clean. The breakfast available was just granola bars and packaged muffins. Friendly staff at check-in,
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided you at the time of check-in. However, we were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 3.5 star rating with 1,665 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.