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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Needs a coupke of of stsples in the rooms. Coffee maker and hair dryer would have been nice. Continental breakfast needs beefed up. Fruit, juices, and even some eggs,would have helped.
Business response:
Suzan, we appreciate you providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Dave, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Cleanliness leaves everything to be desired. Dusty, stained, dirty, dried urine.
Business response:
John, thank you for taking the time to share your experience with us. We apologize for letting you down and we would welcome the opportunity to hear more specifics on the condition of your room so we can improve in this area. This information is always valuable for our team. We appreciate your business and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Paul, thanks for the perfect rating. We are happy you had a wonderful time at Extended Stay America. We hope we will have the pleasure of hosting you again. Sincerely, Hotel Management
OK motel Room could be cleaner. Like the "no carpet rooms". But with that you really see everything. Like the dried "stuff" on floor in front of toilet and the smudge of dried yogurt beside the bed. yuk.
Business response:
John, thank you so much posting a review of your stay. It's nice to read that you had an overall pleasant visit. However, we apologize for the odor issue in your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
No breakfast Advertised as having free breakfast, but all they had was a cart with free coffee and granola bars. Nice place, but had I known that, I would have stayed somewhere else.
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Not clean pillow under the cases had stains n the room wasn’t clean the sink was dirty as if it was half clean from the staff
Business response:
Willie, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Alex, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 996 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.